Operations | Monitoring | ITSM | DevOps | Cloud

You’ve seen the vision. You’ve built the blueprint. Now it’s time to put AI to work. In this fast-paced, tactical session, we’ll showcase real-world MSP AI implementations — what’s working, what’s not, and how to adapt these examples to your own business.

Boost both IT efficiency and end-user productivity by delivering a better mobile device management experience. Your organization’s ecosystem likely includes a mix of Apple devices, including Mac laptops, iPhone models, iPad tablets, Apple Watch wearables and more. End users expect to harness the full power of these devices, but that’s not always easy for IT and security teams who face the challenge of seamlessly managing and securing those devices.

How can IT and security teams get better visibility into devices and endpoints that are accessing their network? Ivanti’s latest research report, “Securing the Borderless Digital Landscape” (ivanti.com/borderless-security) found that poor device visibility and unmanaged BYOD are prime attack vectors for threat actors.

The concept of managing up is simple -- in order for you to influence decision-makers, you need to learn how to speak their language and show initiative when it comes to solving problems. Even as an entry-level manager, you can have a lot of influence over decisions just by working closely with your direct manager and even executives. In this stream, we'll be talking with IT leaders about how they manage their managers through constant communication, proper expectations, and frank discussions about business impact so that they're able to better influence decisions on a broader scale.

Mobile security is crucial as smartphones become prime targets for cyber attackers. The shift from desktop to mobile usage has increased vulnerabilities, especially during the COVID pandemic. Key statistics show a rise in mobile phishing attacks and risks from unsecured connections and risky apps. The session highlights the need for mobile threat defense solutions and user education to balance comfort and security.

The Session 1 roundtable showed you where the industry’s headed. Now it’s time to chart your own course. In this practical, hands-on session, we’ll take the big-picture insights from Session 1 and translate them into actionable steps for your business. Learn how to build the right foundation across people, process, and product go-to-market so you can move from strategic ideas to tactical impact. 0:00:57 – Position yourself as the AI advisor for clients.