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ITIL®4 - Incident Management as a practice in building customer loyalty

Every incident is a moment of truth that will make or break the image of a service organization. The Incident management is no longer considered a mere resolution process. It should be used to create customer experience and translate it into a great value proposition. In this webinar you will learn how Incident Management practice will have a positive impact on your operations.

Searching Google Drive: Better collaboration with Elastic Workplace Search

While Google G Suite is an indispensable productivity and collaboration tool for modern businesses, all too frequently content tends to pile up in the far corners of Google Drive, making content search and discovery difficult. Spending valuable time sifting and searching through tens of thousands of documents to find the right one has become all too common, and most workers spend several hours per week searching for information.

The full overview: Roadmaps in Jira Software

Roadmaps are increasingly a core part of Jira Software’s promise to help you plan, track, release and report on your work. During this webinar we’ll walk through our new roadmaps offerings, including the roadmap in Jira Software classic projects (coming soon) as well as Advanced Roadmaps in Jira Software Premium (available now). We’ll demo how these tools can be helpful in both team-level and organization-level planning. We’ll also share our vision for how these features will evolve in the coming year.

The future of workplace messaging

Recently, a colleague of mine joked that she manages a marketing team of three: Claire, Mark, and Sally. The punchline is that she’s referring to Clearbit, Marketo, and Salesforce. She felt that way because they each have their own role with unique insights and jobs, and her team shares information with everyone else the same way she does through chat.

Celebrate those little wins to keep your team motivated

The uncertainty fatigue is real. Those “how we’re handling COVID” emails from every business we’ve ever patronized have died down and many of us have settled into something resembling a routine, but most of us are still isolated from friends and family. We’re gearing up for a long summer of, yes, more uncertainty, with only the dim hope of an ambiguous return to “normal life” to cling to.

Mattermost as a communication gateway

The Mattermost platform is a powerful messaging tool that enables secure team collaboration. Rather than creating unique Mattermost plugins for each tool, Cognitio created a custom SMTP mail intercept capability that leverages AWS Lambda functionality and custom code to create integrations for a number of third-party applications.

How to "leave the office" when the office is your home

Remember that movie Groundhog Day? Where Bill Murray experiences the same day over and over and over and heartwarming hilarity ensues? Working from home can feel like a lot like that (minus the heartwarming hilarity). The hours meld together because there’s no natural divider to separate work time from personal time.

How responsive is your crisis response strategy?

As a native New Yorker, I almost get the feeling I’ve seen this movie before. I saw 9/11 up close. I experienced the 2008 financial crash from inside Goldman Sachs. I’ve been through bomb threats, water main ruptures, and a hundred other predicaments too banal to remember distinctly. But even having worked and lead teams through all that, I still find the COVID-19 crisis challenging to navigate.