Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

Managing Major Incidents with ServiceDesk Plus

In this video, we will examine a real-life major incident where an internet service provider (ISP) faces a massive outage, and scores of its customers are receiving 502 (bad gateway) errors. Learn how to harness the full potential of ServiceDesk Plus, and establish the best practice framework for managing any level of incident in your organization.

Managing Major Incidents with ServiceDesk Plus Cloud

In this video, we will examine a real-life major incident where an internet service provider (ISP) faces a massive outage, and scores of its customers are receiving 502 (bad gateway) errors. Learn how to harness the full potential of ServiceDesk Plus, and establish the best practice framework for managing any level of incident in your organization. Follow us on social.

DevOps Collaboration for Remote Teams

As many teams scramble to adopt remote work, many DevOps teams are turning to messaging and integrated workflows to collaborate effectively. But how can remote teams use messaging effectively? How can you use messaging in conjunction with other collaboration tools? We’ll show you how you can use a collaboration platform like Mattermost to make the most of popular tools like the Atlassian suite and improve the workflow of your remote teams. We’ll also talk about our experiences as a remote-first company and how our team moves quickly and stays in sync.

Everything you need to know about ITIL4

ITIL 4 is the first significant update to the leading IT service management(ITSM) and digital service management framework since 2011. Drawing on extensive input from industry experts around the globe—including content writers, reviewers, and contributors—ITIL 4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.

Advanced Git with the Free University of Tbilisi

On Monday, March 16, 2020, I had the privilege to (virtually) join Shota Gvinepadze and his students at the Free University of Tbilisi and speak about “Advanced Git @ Mattermost” for a portion of their class time. The following are my speaking notes from the session, slightly modified from the original slides for this format. Keep in mind that the command line examples are illustrative of my workflow, and not meant to be run in isolation.

User Experience Tools Ready-Made for Remote Work

While none could have imagined the global impact the pandemic has had, some healthcare organizations were fortunate to have the right tools before the crisis struck. Ivanti recently hosted a webinar panel discussion with members of Houston’s Kelsey-Seybold Clinic and Houston Methodist, during which IT leaders from these hospitals discussed their rapid transition to remote work.

Now Working from Home? Smart Tips to Stay Productive

With more and more people encouraged or required to work from home these days, we reached out to some of our remote-work veterans for their insights on staying productive within their domestic domiciles. Q: What are your essential tools for communication, collaboration, and outreach (phone, email, Teams, WebEx, etc.) Brandon Black, Vice President and GM of Supply Chain: Staying connected with your team and customers alike is essential when working from home.

5 small businesses making smart pivots for a world gone offline

According to research by small business marketing platform, FiveStars, customer visits to local businesses in the U.S. and Canada dropped by 70 percent between March 8 and April 12. It doesn’t take a statistician to realize that losing that many customers in one month represents a serious blow. But not every mom and pop shop is collapsing. With a significant amount of determination, creativity, and reskilling, some small businesses have found unique ways to reach their customers despite the chaos.

4 Tips for Staying Sane in a Work From Home Environment

With every personality assessment I’ve taken, it turns out I’m a scary amount extrovert. I enjoy being around people, I de-stress by being with people, and I rarely spend time alone. My work environment changed drastically amidst the COVID-19 pandemic, where I found myself working from home entirely and my social life becoming non-existent (hooray social distancing!). In the time I’ve spent alone, here are a few things that have helped me stay sane while working remotely.

GitKraken vs Sourcetree

Software developers, students, and a few sea creatures have spoken. GitKraken is the most popular Git GUI in the world—named the most used graphical user interface for Git in the 2020 State of the Software Development Report. You might, however, be on the fence; maybe you’re Git-curious, but not sure whether to ‘commit’ (sorry) to a GUI. After all, there are several out there. Which one should you choose?