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Cloud IT - ManageEngine's Cloud Solutions

ManageEngine, with its wide range of product portfolio, offers IT management solutions through the cloud. A one-stop shop vendor to choose from a host of cloud offerings on IT Helpdesk and Asset Management, Identity Management, Mobile Device Management, Patch Management and IT infrastructure monitoring.

10 Essential DevOps Slack Apps

A major goal of DevOps is task and process automation. While total automation is possible to a large extent, DevOps engineers can’t just run a process and then leave it. They need to quickly react in the event of downtime and incidents. Usually, it’s important to react as fast as possible because downtime for even a few minutes can cost from $2,300 to $9,000 according to the Ponemon Institute in 2016 and a 14-hour outrage cost Facebook an estimated $90 million in March 2019.

A month after switching from Slack to Discord in a tech startup

Nowadays, Slack is often the default choice for an online communication tool in the tech industry. Startups, enterprises, open-source projects - they all use Slack to communicate within their organization but sometimes also with their users and community. Our startup was no different. In this article, I explain what made us look for Slack alternative and what are our impressions after a month of switching to Discord, so you can learn from those before you make your decision.

Support for ESR 5.9 has ended: Upgrade to ESR 5.19 for improved security, performance, mobile app compatibility, and user experience

As of April 15, 2020, Mattermost Extended Support Release (ESR) version 5.9 is no longer supported. If any of your servers are not on ESR 5.19 or later, we highly recommend that you upgrade immediately. With our simple upgrade steps, it takes only a few minutes. Mattermost adopts a monthly tick-tock release cycle, with a new version shipping on the 16th of each month.

Managing Major Incidents with ServiceDesk Plus Cloud

In this video, we will examine a real-life major incident where an internet service provider (ISP) faces a massive outage, and scores of its customers are receiving 502 (bad gateway) errors. Learn how to harness the full potential of ServiceDesk Plus, and establish the best practice framework for managing any level of incident in your organization. Follow us on social.

DevOps Collaboration for Remote Teams

As many teams scramble to adopt remote work, many DevOps teams are turning to messaging and integrated workflows to collaborate effectively. But how can remote teams use messaging effectively? How can you use messaging in conjunction with other collaboration tools? We’ll show you how you can use a collaboration platform like Mattermost to make the most of popular tools like the Atlassian suite and improve the workflow of your remote teams. We’ll also talk about our experiences as a remote-first company and how our team moves quickly and stays in sync.

Managing Major Incidents with ServiceDesk Plus

In this video, we will examine a real-life major incident where an internet service provider (ISP) faces a massive outage, and scores of its customers are receiving 502 (bad gateway) errors. Learn how to harness the full potential of ServiceDesk Plus, and establish the best practice framework for managing any level of incident in your organization.

Everything you need to know about ITIL4

ITIL 4 is the first significant update to the leading IT service management(ITSM) and digital service management framework since 2011. Drawing on extensive input from industry experts around the globe—including content writers, reviewers, and contributors—ITIL 4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.