Operations | Monitoring | ITSM | DevOps | Cloud

The largest remote working experiment the world has ever faced is entering a new phase as the era of hybrid work begins. For IT and DevOps teams on the frontline, this is a time of enormous pressure. Along with its many benefits, hybrid working can also bring considerable disruption. Enabling and supporting the hybrid model is the next big challenge facing organizations around the globe. We wanted to find out what this new reality means for these teams.

In a previous post, we described how we envision cloud-native initiatives reaching the 2.0 phase, where phase 1 was centered around providing clusters and running its underlying infrastructure effectively. Now that teams are starting to move some of their existing services to a microservices architecture, developers and platform engineers are being tasked with implementing the right policies and governance controls to ensure applications are running as securely as possible.

Let’s step back and take a very basic look at DHCP. In fact, let’s look at the analogy of assigning a street address to your house. Usually, this is done by the local 911 dispatch office, or some other central authority. They typically use either a survey map or a latitude, longitude pair to locate you, before they assign your house numbers from a pool of available addresses, compatible with other addresses in the area.

Two factor authentication (2FA) increases your account security further than just using a username and password. In addition to a password (the first factor), you need another factor to access your account. A great example to demonstrate this is when you withdraw money from an ATM. To access your bank account you need both your physical bank card and to know your PIN number. These are the two factors you need to withdraw money = 2 factor authentication!

Incident severity levels are a measurement of the impact an incident has on the business. Classifying the severity of an issue is critical to decide how quickly and efficiently problems get resolved.