Operations | Monitoring | ITSM | DevOps | Cloud

Arguably the most important part of an on-call product is knowing that you will be notified when things break, wherever you are. When it comes to SMS and phone call notifications, we have to leave the familiar realm of the internet and JSON responses, and deal with systems that provide limited observability and insight into what’s gone wrong.

Squadcast shines bright this summer, securing an impressive 38 badges across 95 reports, showcasing our IT Alerting and Incident Management leadership.

As technology evolves, so does the language we use to describe it. Not surprisingly, IT operations have evolved dramatically since 2016. Given these changes and enhancements in artificial intelligence, the industry is overdue for an updated definition of AIOps platforms. AIOps isn’t going away, but we are changing some ways we talk about it. In the Gartner Hype Cycle for ITSM, 2024, Gartner announced new phrasing to describe the technology used in event management.

A significant part of being on-call is the ability to respond to pages and handle escalations on the go. In the early stages of developing incident.io On-call, we considered whether a Minimum Viable Product (MVP) could rely solely on SMS and phone calls. However, we quickly realized that a fully featured mobile app was going to be essential to the on-call experience. This led us to the question: how should we build this mobile app?

We’re excited and honored (and might even be blushing a little) to share our Summer 2024 accolades from G2, including being ranked #1 in G2’s Relationship Index! There are several factors that go into determining this ranking, including: While all of these awards are special to us, Best Relationship means a lot because, well, our customers mean a lot.

Get each team's current oncall automatically and tag them into any Slack topic. To bring up the current oncall in any channel, topic, or conversation, use @Pagerly. You may also use this to automate responses. ‍

In Slack, creating a page or incident is simple. To rapidly create an issue, hover over a message in Slack or use the /page command. ‍