Hey folks, We’re back with another feature update for all our customers! We have recently gone live with the incident watchers feature which nests within an incident details page. This blog will outline how you can access the feature, its primary functionalities and how we foresee it helping improve your incident management process. Note: This feature will be available to pro, premium and enterprise plan users only.

Engineers have been managing incidents for as long as they’ve been building software, but the idea of incident management as a strategic practice in its own right is still finding its place. We’re starting to see big shifts in that area, though — more companies are dedicating headcount, resources, and tools to help them better prepare for, respond to, and learn from their incidents.

What are the keys to building software development security into the early stages of product development? And what are the costs of ignoring security? In this article, xMatters Product Manager Kit Brown-Watts provides his insights on the matter. Every investment decision comes with trade-offs, usually in the form of cost, quality, or speed. The CQS Matrix, as I like to call it, captures the dilemma most product people face.

Are you looking to start an SRE team or add to your existing team? We explain the SRE hiring process and how to find and evaluate an SRE.

Depending on your business, MTTR stands for mean time to repair or mean time to recovery – but it can also mean resolution, resolve, or restore. No matter how you define it, the basic measurement is the same: it’s the time it takes from when something goes down to when it is back and fully functional. This includes everything from finding the problem to fixing it. For ITOps teams, keeping MTTR to an absolute minimum is crucial.

At incident.io, our number one priority in engineering is pace. The faster we can build great product, the more feedback we can get and the more value we can deliver for our customers. But pace is a funny thing. If you optimise for pace over a single month, you’ll quickly find yourself slowed down by the weight of your past mistakes.

Spring Cloud and Kubernetes both complement each other to build a cloud native platform and run microservices on the Kubernetes containers. Kubernetes provides many features which are similar to Spring Cloud and Spring Config Server features. Spring framework has been around for many years. Even today, many organizations prefer to go with Spring libraries because it provides many features. It's a great deal when developers have total control over cloud configuration along with business logic source code.

Continuous availability and unceasing innovation are prerequisites for today’s digital businesses. So it makes sense that business leaders invest heavily in teams and tools to monitor digital apps and services. In theory, these tools should also free up time for engineers to push new functionalities that wow customers. But do these investments actually result in more uptime and customer-delighting innovations?