Atlassian’s Opsgenie is a leading incident alerting and on-call management tool, helping business manage their incident response and resolution needs. As part of the Atlassian product suite, Opsgenie has become one of the most popular solutions in the industry. But it’s not the only incident management tool on the market, and it’s vital when looking at Opsgenie and its alternatives, you do a deep dive into its features and abilities.

There’s an incident. Your teams need to communicate with the development team that owns the service, but that team is too busy to stop and chat. Meanwhile, you in central IT have business leaders asking for updates, angry internal users calling the help desk, and customer service representatives asking for information. You have hundreds of tickets all pertaining to the incident in your ticketing system.

Facebook’s October 2021 outage was the type of event that gives SREs nightmares: A series of critical business apps crashed in minutes and remained unavailable for hours, disrupting more than 3.5 billion users around the world and costing about 60 million dollars. As incidents go, this was a pretty big one.

xMatters is part technology, part service reliability, and a little bit of magic. If you’ve spent time on the xMatters website, you’ll likely have seen a number of valuable use cases for the platform—it can alert SREs when there’s a website outage, it can accelerate product development for DevOps teams, it can manage on-call schedules and alerts for support teams.

Digital transformation accelerated for many companies during the last 18 months. While it may have been on the agenda prior to COVID-19, teams were pushed to extreme speeds to digitize and meet the rising online demand. During this time, organizations learned important lessons that they’ll carry on with them into this new future. Leaders can take these learnings and use them to build better products, healthier and more efficient teams, and a happier customer base.