ChatOps has become an integral part of software development and IT operations, as teams rely on automated notifications to take the place of manual alerts. In the past, if there was an alert, someone would need to manually find that notification. Then, they would have contact team members to notify them one by one so they could start working on a resolution. In this complex network of communications, it was easy to lose information, duplicate work, and simply waste time coordinating the team.

Learn about the key roles within an incident response team, as well as optional incident roles you may not have thought about.