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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

How UK Healthcare Reduced Incident Response Times from Minutes to Seconds - xMatters Demo

When there's a high severity incident at a hospital, it could be a life or death situation. So how do you get in contact with the right doctors and clinicians in such a busy environment when tensions are running high? Join Glenn Steketee, Technology Service Analyst at UK Healthcare, Sonu Sekhon, Customer Success Manager at xMatters, and Will Derksen, Product Advocate at xMatters, to discuss how xMatters reduced incident response times from minutes to seconds.

What's New in xMatters: The Ninja Release

Get ready for something exciting coming your way! xMatters latest release, Ninja, is on the horizon and will be available in production next week. Named in honor of the classic video game Ninja Gaiden, this latest batch of xMatters updates is sure to pack a punch — pun definitely intended. This release rolls out exciting new features like an intelligent Service Dependencies map and integrations with the broader Everbridge platform, among many other things.

Panel: Handling Incident Response - Dash 2021 (Datadog, PagerDuty)

When customer-impacting downtime happens, it’s crucial that responders are prepared and can resolve these issues as quickly as possible. Knowing the right tools to use, from wherever you are working from, will help to have a well-defined strategy in place to come together as a team, work the problem, and get to a solution quickly. In this roundtable discussion, PagerDuty and Datadog engineers chat about incident responses and how we use all the tools at our disposal to respond quickly and effectively.

Is it a ghost or is it Flow Designer?

Maybe it’s the time of year or the change in temperature, but sometimes using xMatters Flow Designer can seem a little… spooky? Maybe it’s the unlimited capability it offers, or maybe it’s that it can make changes for you without you being aware they’re taking place. But every once in a while, we’re not sure if we’ve just set up workflows too effectively, or that something a touch paranormal is happening with xMatters.