At incident.io, we ship fast. We're talking multiple times a day, every day (yes, including Fridays). Once I merge a pull request (PR), my changes rocket their way into production without me lifting a finger. 💅 It's when we tackle larger projects that this becomes a bit more complicated. We recently launched Announcement Rules, which let you configure which channels incident announcements are posted in depending on criteria you define.

The world is moving fast, led by an ever-accelerating IT landscape. In recent years, two distinct types of teams have emerged that assist in driving this business transformation: DevOps/SRE teams that are in charge of driving rapid innovation of products and services, and IT Ops/NOC teams that focus on preventing outages and maintaining the high level of quality, reliability and serviceability that modern, discerning customers expect.

We all know one bad experience can impact a customer’s perception of—and even willingness to deal with—an organization going forward. That’s why so many companies, in virtually every industry, have made investing in customer experience (CX) a top priority, according to ResearchAndMarkets.com. The problem is, for any given organization, there are a number of customer service processes along the entire life span of an interaction that need to be looked at and made great.