The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Your company has a product/service that needs to be up and running 24/7 or serving customers worldwide? Heads up, you might need an on-call team. In this article, we’ll start with the basics of what is on-call and why it is important.
Our RESOLVE ‘22 event Best in class, moderated by BigPanda Vice President of Value & Adoption Craig Ferrara, took a slightly different approach than most other panels during the event. Where most focused on a given topic and allowed our expert panelists to weigh in, this one was all about storytelling.
I caught the tail-end of a Twitter thread the other day which centred around the use of Slack channels for incidents, and whether creating a new channel for each new incident is helpful or harmful. It turns out this is a much more evocative subject than I thought, and since I have opinions I thought I’d share them!
On July 8 of 2022, the Canadian telecom company Rogers Communications suffered a major outage that impacted most of Canada for almost two days. This wasn’t completely unprecedented (they’d had an outage in 2021 that impacted their wireless servers for several hours) but the breadth and severity of this one is going to end up costing them far, far more than it seems at first glance.
Understanding the impact and scope of an incident when degradation occurs is critical for returning your service online. This requires modeling the many downstream and upstream relationships between your services. Our new Service Dependency Graph provides a shortcut – a way to surface dependencies quickly, understand the relationship between services, and determine the scope or impact of an incident.
Our August update now allows administrators and team administrators to change the service status of other users in the portal. We also made service settings more granular and e.g. introduced the ability to turn off certain push messages when colleagues’ service statuses change. We have also revised the way of changing personal password or remote action PIN in the portal. All details are available in this article.
In our RESOLVE ’22 event The SOC and the NOC, moderator and 3 Tree Tech VP of Cybersecurity Kris Taylor welcomed two esteemed guests to the stage: As Kris noted at the top of the event, we brought our panelists together to talk about “the culture of the network operating center (NOC) and security operations center (SOC).” Along the way, they discussed different philosophical and practical takes on the high-level topics of networking and security.
