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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

New integrations: Amazon EventBridge, ServiceNow, Zendesk, Zammad, Splunk, and More

Our ecosystem continues to grow: we have added 10 new integrations within the last months. Integrations are the bridge between alert sources and on-call teams and have always been a top priority at iLert. They are one of the reasons why iLert is so easy to adopt for small and large companies alike.

PagerDuty Integration Spotlight: Buildkite

PagerDuty’s Change Events are a powerful way to collect information from your service ecosystem. To maintain velocity as your application deployments scale, every second counts. Integrating Buildkite with PagerDuty ensures you have all the information you need, when you need it. After you install the integration from the PagerDuty Service Directory, you’ll be able to configure your #Buildkite pipelines to send change events to your services whenever a build completes, pass or fail.

3 Ways to Use the xMatters and Google Operations Suite Integration

Not too long ago, you would have needed development experience to oversee the delivery of scalable and reliable software. But with the rise of low-code and no-code tools, that requirement is now obsolete. What used to be hours of coding has turned into a few minutes of dragging and dropping.

10 questions teams should be asking for faster incident response

2019 and 2020 were worlds apart. Our entire ways of working, living, socializing, and learning were changed almost overnight. Over the last 18 months, technical teams have had to double down on all their digital efforts to help their customers adapt to the new normal. At the same time, teams were responsible for more unplanned work than ever as incidents steadily rose. For the first time, we’ve created the State of Digital Operations Report which is based on PagerDuty platform data.

Midwifery Care Communities Trust OnPage

The OnPage clinical communication and collaboration (CC&C) system is universally adopted by midwifery care communities across the United States and Canada. OnPage is proud to provide a real-time, secure collaboration platform that allows midwives to improve patient experience. This article examines the continued widespread adoption and implementation of OnPage’s industry-leading CC&C system by midwifery care communities.

Automatic Alert Export to Third-Party Systems

In the SIGNL4 web portal you can manually export historic alert reports as.csv files. In some cases it might be useful to export alert data programmatically. For example you can forward all alerts including specific parameters to InfluxDB and show the alert history in Grafana to recognize peaks, trends and abnormalities over time. You can even use AIOps to recognize certain trends automatically. By using the SIGNL4 REST API it is possible to export alert data automatically.

CheckMK and Enterprise Alert - a scripted heartbeat check

A few days ago I received an inquiry about a scripting problem from one of our longtime partners, to be exact our DCP Marc Handel from IT unlimited AG. In the exchange with Marc I realized that his idea to use the Enterprise Alert Scripting Host, the Windows Task Scheduler and CheckMK to realize a roundtrip monitoring could be interesting for the whole community. Especially for all our CheckMK customers.