Operations | Monitoring | ITSM | DevOps | Cloud

Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Best Practices to Reduce DevOps Burnout

As software development teams struggle with spotty, siloed software delivery cycles, the DevOps approach provides relief by unifying stakeholders to achieve faster, collaborative and continuous software delivery. However, the DevOps methodology fails if it does not address the issue of DevOps burnout. In this post, we’ll uncover strategies that DevOps teams can use to better manage their work environment.

How organizations Handled Incidents Before and After Deploying AIOps - Part 1

Organizations are always looking for new ways to innovate and reduce costs and allocate resources more efficiently. In this blog post, we will look at how enterprises handled incidents before and after deploying AIOps.

The doctor is in: why domain agnostic AIOps is a necessity for diagnosis

Gartner recently identified two different high-level categories of AIOps: domain-centric and domain-agnostic. Elik Eizenberg, CTO at BigPanda, explains the difference and why would you need the latter to gain an overall view and understanding of your IT Ops.

What's New: Introducing the PagerDuty App for Salesforce Service Cloud

In today’s world of digital everything, where customers are increasingly demanding instant updates when problems occur, it’s more important than ever to take immediate action. Seconds matter, and teams need to be empowered to proactively solve customer-impacting incidents as quickly as possible.

A Developer's Perspective: Lessons from Open Source with FireHydrant and Backstage

We’re proud to announce that our front end FireHydrant plug in has been open-sourced as part of Backstage, an open platform for infrastructure tooling, services, and documentation created at Spotify. We introduce FireHydrant’s incident management and analytics in Backstage, where you can quickly and efficiently manage your incidents.