What do IT security, production monitoring and technical field service have in common? In all scenarios there is need to notify the right people immediately in the event of technical malfunctions, urgent maintenance requests or emergencies to resolve the incident quickly and efficiently.

A few days ago I received an inquiry about a scripting problem from one of our longtime partners, to be exact our DCP Marc Handel from IT unlimited AG. In the exchange with Marc I realized that his idea to use the Enterprise Alert Scripting Host, the Windows Task Scheduler and CheckMK to realize a roundtrip monitoring could be interesting for the whole community. Especially for all our CheckMK customers.

One of the tools we use internally at Squadcast for SLO and Error Budget tracking is now open-source. In keeping up with the SRE ideology of automating as many ops tasks as possible, we built this SLO Tracker. We made this open-source so that the SRE community can also use it too. Looking forward to get your feedback, suggestions and patches :)

Although conversation about observability often ignores SREs, SREs have a central role to play in observability success.

Site reliability engineers (SREs) are involved in scaling systems and making them reliable and efficient for organizations. But SREs often fail to build system resiliency when they do not have the right tools at their disposal. In this post, we’ll uncover five leading tools that SREs can use to drive the reliability and stability of computing systems. It also examines how SREs can use the tools to improve operations tasks and infrastructure processes.

Coming to this article you may be in two learning mindsets. You’re curious about building a service catalog and want to know some of the basics. Or you’re curious about FireHydrant’s philosophy around this growing space.

We've had a jam-packed year and it's only September. Here are some of the product releases we’ve had to date, from new features to updates for incidents, integrations, Runbooks, and more. Keep reading to see what’s new and improved with FireHydrant and what you can leverage for your team.

Many organizations use xMatters to keep their services running and reliable. From technology businesses to complex enterprises, one particular industry that has overwhelmingly benefited from the use of xMatters is healthcare. In healthcare, speed and effectiveness are vital. Incidents are critical, and quality patient care is the highest priority.

Picture this: it’s Sunday night. You’re relaxing in bed, in that sweet spot where you’re geared up for Monday, but the fun of the weekend hasn’t yet faded. As you idly scroll through content on your phone, you see a message preview pop up. It’s to your work email. That’s bad. It’s from the hosting company you contract. That’s really bad. They’re saying they accidentally deleted the production database. That’s “jump out of bed” bad.

Managed service providers (MSPs) need an IT help desk to address and answer the technical questions of clients. In the modern MSP environment, the IT help desk is the primary source of contact between customers and knowledgeable, responsive support personnel. Successful help desks are customer oriented and encourage clients to report IT incidents when they occur.