At incident.io, we're acutely aware that we handle incredibly sensitive data on behalf of our customers. Moving fast and breaking things is all well and good, but keeping our customer data safe isn't something we can compromise on. We run incident.io as a multi-tenant application, which means we have a single database (and a single application).

In today’s digital economy, seconds matter. For mission-driven organizations, seconds can be a matter of life and death, and service reliability can make or break access to suicide and safety hotlines, disaster relief, time-critical health care, food assistance, and more. That’s where real-time digital operations comes in.

With Halloween behind us and the holiday shopping season fast approaching, engineering and product teams know what that means: code freezes! At xMatters, code freezes are a part of our product release process in anticipation of the busiest — and most important — time of the year for many of our customers. But code freezes are just one piece of the puzzle in how we ensure our customers have the most reliable experiences. The way our product releases are designed is much more than that.

A history of Site Reliability Engineering from its origins at Google in 2003 to the present.