Runbooks, also known as playbooks, are documents that walk you through a certain task with specific steps. For example, a runbook for spinning up a new server might ask some questions about the purpose of the server and its estimated load, then lead you to the appropriate instructions and settings. Runbooks ease the cognitive load of these common tasks by clearly outlining the process for each.

In the world of technology, the stakes have never been higher. The move to the cloud and microservices to maximize agility has given way to digital disruptors and unprecedented competitive threats. As distributed systems become increasingly complex, the scale of ‘unknown unknowns’ increases. On top of this, customer expectations are sky-high. The cost of downtime is catastrophic, with customers willing to churn if their needs are not promptly met.

OnPage’s incident alert management platform continues to evolve, providing powerful features and capabilities to clients. The OnPage product team proactively monitors requests for future advancements and launches them to enhance clients’ business processes. Continuous innovation allows OnPage to align with growing business needs, while adapting to the ever-changing trends of the digital operations world.

Enterprise Alert is the central hub for managing critical alerting, notifications, and remediation needs. It is a database-driven application and most of the time, once set up and configured, it just silently does its job in the background.

With our latest release 8.4.4, we included a number of changes to our 2-way smart connectors for the BMC product family to improve running scenarios as well as to ease the way for more integration to benefit from the reliable notifications and remote remediation capabilities Enterprise Alert offers.