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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

LaunchDarkly Improves Incident Response with FireHydrant

Headquartered in Oakland, California, LaunchDarkly is a feature management platform that empowers all teams to safely deliver and control software through feature flags. By separating code deployments from feature releases, LaunchDarkly enables teams to deploy faster, reduce risk, and iterate continuously. Over 1000 organizations use LaunchDarkly to build, operate, and learn from their software.

What Is an Alerting System? Features, Principles and Best Practices

Alerting systems centralize all IT alerts into one intuitive platform. IT alerting systems integrate with your tooling stack, and provide alert controls that help teams increase efficiency and reduce false positives. The main functions of an IT alerting system include activating incident response, automating alerts, providing intuitive reports, and enabling quick communication between roles. To enable these functions, alerting systems should be designed with quality in mind, rather than quantity.

PagerDuty Salesforce Service Cloud Integration Workflow

Check out this demo of the PagerDuty Salesforce Service Cloud integration for customer service teams. See how a customer service agent can create an incident from a salesforce case, how an incident is assigned to the right person without falling through the cracks, and how an agent can maintain complete visibility into an incident before it gets resolved.

Announcing our new integration with GoToMeeting

Communication during incidents is critical. With the rise of remote work, war rooms are no longer the central hub for all incident communication. Instead, we’re adapting to these new challenges and embracing video conferencing and messaging software in order to stay in tight lock-step with our teammates and collaborators. With this in mind, we are excited to announce that Blameless is adding a new way for you to communicate even faster and more effectively.

Deliver Better Customer Experiences With Real-Time Business Orchestration

This year has been challenging for everyone. Many companies across different industries were forced to become digital businesses overnight. Timelines for digital transformation initiatives that were originally slated to roll out over years are now being accelerated to execute in weeks and months. And for an increasing number of companies, digital services and apps are now their primary business model and source of revenue.

THE CTO PERSPECTIVE | Application Modernization: Root Cause Changes

Welcome to The CTO Perspective – discussions on the most current issues in IT Operations. In this talk: Changes in software and infrastructure are the main cause of outages in the modern IT Stack. How do you embrace change without compromising service quality and availability?