Ten years ago NewRelic, DataDog, Splunk, Dynatrace and SolarWinds built tools we loved to use. They were easy to implement and solved problems quickly and efficiently. Each company was known primarily for a single, well-conceived product. NewRelic’s APM. Splunk’s log file analyzer. DataDog’s server monitor. SolarWinds’ network performance monitor. These companies were beloved by users during the 2000s. Fast forward to 2020 and the world is very different.

Nowadays, a working digital infrastructure is the lifeblood of almost any organization. The impact of a major IT incident can go far beyond the IT department, affecting a company’s revenue or incur costs in other areas of the business caused by service disruption. Therefore, in addition to the technical response to a major incident from the IT department, business stakeholders need to be involved as well, so they can prepare the business response.