As a child with a cancer survivor and heart disease patient for parents, I developed a psychological discomfort for visiting hospitals and the doctor’s office in my adult years. For me, the feeling of restlessness while sitting in a waiting room coupled with fear of the medically unknown can create the perfect breeding grounds for stress and anxiety—and apparently, I’m not alone.

Artificial intelligence for IT operations (AIOps) is an emerging technology that can help IT operations teams make sense of operational data. As hybrid infrastructure and cloud-native technologies present new levels of complexity, AIOps is showing great promise in simplifying and transforming digital operations management. In our recent Tech Talk, Five Ways AIOps Can Transform Your Enterprise, OpsRamp’s Eric Cook spoke about the need for AIOps in today’s multi-cloud environments.

As part of its pledged “fanatical” commitment to the success of its 125,000 customers across the globe, Rackspace optimizes its IT operations to the fullest. That way, this leading MSP ensures the highest quality and reliability of its vast portfolio of IT services across public and private clouds, and dedicated servers. “We support everything from gaming to e-commerce, telecommunications, medical, aviation — you name it.

Our May update brings new features to our Signl Center in the web app and adds a new view that displays your upcoming duties to the mobile app! When part of an on-call duty team, your private life and work-life-balance are pretty much affected. Knowing about scheduled duties in advance and having such information at hand, can simplify things a little bit. That’s why we have added a new feature to our mobile app. The mobile app now displays the next 3 upcoming duties if those have been scheduled.

Zendesk is one of the most popular ticketing support and customer service platforms available in the market. Two metrics that measure the effectiveness of your customer support are the response and resolution times — how soon are you able to respond to a customer ticket, and how soon are you able to mobilize relevant personnel, perform necessary remediation tasks and finally resolve the ticket.

New Jersey-based service provider Cognizant is the latest victim of the Maze ransomware attack. This is an unfortunate reality check, proving that hackers don’t stop their calculated, malicious activities for COVID-19. Accordingly, managed service providers (MSPs) are still largely vulnerable to these malicious crimes.