Operations | Monitoring | ITSM | DevOps | Cloud

In today’s data-centric world, metrics or numbers define all performance benchmarks. The time between when an event starts and ends shows how well a system can handle and process such events. One of such metrics is MTTR. MTTR usually stands for Mean Time To Resolution, but it has held several meanings over the years. MTTR is a metric used to measure how well a system can bounce back from errors and provide long-lasting solutions.

I don’t know about you, but April traveled at the speed of light. A blink and it happened. Our teams have been working at the same speed throughout one of our favorite months of the year. With an incredible amount of updates, we’ve made our product even more transparent and easier to use. It’s not just our world-class documentation that enables you, it’s also the in-product visualizations and enablement that help guide you without you even realizing it.

A few minutes of unexpected downtime can have catastrophic effects! Having a great incident response plan is more than a luxury - it is a necessity for organisations of all sizes today. This blog outlines key activities that can help you in formulating a better incidence plan.

We have compiled a list of the most popular and sought out tools (some you may have heard of) that SREs need in their toolkit - at every phase of a production system to keep up with SRE best practices Site reliability engineering (SRE) practices help organizations by ensuring smooth functioning of their deliverables with utmost reliability and resilience. These can be achieved by a set of well-defined tools that are deployed at every phase of the production system to keep up with SRE best practices.

Gartner’s latest “Quick Answer” report discusses how clinical communication and collaboration (CC&C) systems can enhance pandemic-related provider and patient engagement. Modern healthcare delivery organizations (HDO) invest in CC&C solutions to simplify communication among care teams consisting of physicians, nurses and critical support personnel. The OnPage team is pleased to be recognized as a vendor in Gartner’s latest CC&C publication.

That’s a wrap! Gremlin hosted Failover Conf 2: Fail Smarter on April 27, 2021. In attendance were over 500 SREs, developers, sales engineers, product managers, DevOps experts, C-level execs, and other reliability pros from around the globe! This year’s conference included discussions around the future of DevOps, strategies for building reliable teams, analyzing human error to create better systems, and more.

Let's all face it, on call work isn't fun. But it can be better. Even if you have to work on call, it would be nice to have at least some of the work done for you, before you drag yourself out of bed at 3am to respond to an incident.

A protracted, exasperating customer service experience popped into my mind while reading this sentence in the Ivanti Voice data sheet: “One of the most frequent customer complaints about call centers is having to repeat information.” Ain’t that the truth. Here’s a brief personal experience.

Coined by Gartner in 2016, the term ‘AIOps’ refers to the combining of big data AI and machine learning to automate and improve IT operations processes. Back then, this very broad definition led to some confusion, with different IT vendors characterizing AIOps differently, depending on what they were actually offering.

Cutting-edge messaging systems simplify communication and collaboration for organizations with complex communication needs. These systems are equipped with secure mobile messaging and a full suite of automation capabilities that can route notifications and voice calls across on-call teams. These platforms simplify on-call management through digital on-call schedules and escalation policies.