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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

How SLIs Help You Understand Users' Needs

In our article on SLOs, we discussed the need for service level indicators to be relevant to the users’ experience. By consolidating a number of internal metrics into one indicator that reflects the typical use of the service, we can ensure that meeting our SLO means keeping users happy. A good way to think about this is by looking at the user’s experience or journey.

Learning from Incidents - what to do after you write a postmortem?

For folks who’ve made post mortems more meaningful at your company, it is important that you spread that learning around. A lot of companies have teams that do postmortems really well and a lot of engineering managers(EMs) want to spread it organically, but writing and following postmortems is the kind of practice that a lot of devs really just don’t think about or care about and it can get extremely hard to force this practice, especially without support from upper management.

HIPAA-Compliant Text Messaging: Best Practices and Policies

HIPAA compliant text messaging enables healthcare providers to securely communicate with patients and other healthcare providers. To ensure HIPAA compliance, you need to use HIPAA standards to create secure electronic data transmissions (in this case, text messages). The goal is to secure transmissions that contain protected health information (PHI).

Moogsoft Express Helps DevOps and SRE Teams Develop More and Operate Less

“Welcome to Tomorrowland.” That’s how Moogsoft Chairman and CEO Phil Tee kicked off the launch event of Moogsoft Express, the next-generation AIOps and observability solution built from the ground up for DevOps and SRE teams. The reference to a better future is fitting. With its arrival, Moogsoft Express helps these teams maintain visibility and control over increasingly complex CI/CD pipelines, so they can detect issues earlier, fix them faster and prevent outages.

PagerDuty Atlassian Jira Software Server and Data Center Integration V4 How-To Video

Learn how to integrate (install/configure) the PagerDuty Atlassian Jira Server and Data Center Integration V4 and test the integration workflow. Enjoy a suite of capabilities that allows users to coordinate an incident response right from a Jira issue by using the PagerDuty sidebar. Drive synchronization and collaboration between teams with complex workflows. Map users and accounts across PagerDuty and Jira Server and Data Center.