Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Leveraging Innovation To Accelerate Social Impact

We’ve heard it time and again: Digital transformation is happening across all industries and business is booming. Decades-old companies are migrating to the cloud, deploying new mobile features regularly, and adopting new technologies at dizzying rates, all in the name of increasing revenue.

Don't Be a Bystander, Be an Incident Commander

Many organizations have some kind of incident response process to coordinate during a major service outage. Some operationally mature companies incorporate a formal Incident Commander role in their process for a faster, more effective response. The Incident Commander serves as the final decision-maker during a major incident, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution.

Setting Up Your PagerDuty For Sweet Victory

Congratulations! You’ve just purchased PagerDuty, meaning you’ve decided to make an investment in your incident management process. However, in order to maximize your investment, you will need to understand all the moving pieces within PagerDuty. Today, we’ll be setting up PagerDuty for one team: the Bikini Bottom Team.

Announcement: Opsgenie is Now Live in Atlassian's Community!

We have exciting news! Now, just like every other Atlassian product Opsgenie now has a collection in the Atlassian Community. We've been working as a team to create a meaningful Opsgenie space in Atlassian's Community. The Community is a rich online resource that gathers users, customers, Technical Support, Product Managers, Product Marketers, and more.

Cut Through Complexity With Better Event Intelligence

As operational complexity accelerates, our customers are realizing that it’s impossible to manage their services or innovate for their business without a mechanism to make sense of that complexity. That’s why our March product update focuses on Event Intelligence, which is all about turning chaotic monitoring data into actionable insights so that teams can work smarter and focus on the things that matter.