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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

The evolving role of AI in knowledge management

Recent advances in AI-powered chatbot technology will change the way humans interact with applications and machines. AI will likely boost current IT Service Management (ITSM) chatbot capabilities and directly affect how knowledge management will be provided in the future. Let’s look at how AI in knowledge management is affecting content creation, management, and access.

PAM Masterclass Episode 3: Essentials of privilege elevation and delegation management

In this episode, you'll gain an in-depth understanding of ManageEngine PAM360's privilege elevation capabilities to provision time-based, application- or command-based, role-based, and requirement-based access privileges to non-admin users, along with some real-world use cases.

IT Service Catalog With Simple Steps in 2023 - Infraon

Description: In today's video, we'll discuss the importance of creating an IT service catalog in 2023. We explore the origins of service catalogs, what to expect from a modern IT service catalog, and the benefits of using a service catalog. We also provide simple steps to help you create your IT service catalog. Part 1: Origin of service catalogs - We'll start by exploring the origins of service catalogs, discussing how they have evolved over the years and what they look like in modern IT environments.

How to manage personal protective equipment (PPE)?

Workplace accidents show the importance of protection and prevention in the workplace. Employers have a responsibility to provide personal protective equipment (PPE) when there is a risk to the health and safety of employees that cannot be controlled by other means. Personal protective equipment (PPE) is used to protect employees from hazards that may threaten their health and safety.

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Digital Transformation is a Challenge. Use No Code Workflow Automation

Digital transformation is the process of integrating digital technologies into various areas of a business to modernize, optimize, and streamline key business processes. This can alter the way a business operates and delivers value to customers. The digital transformation journey can often include major shifts in culture, processes, and technology.

The Sun's Setting on Cisco Prime Infrastructure, Rising on SolarWinds Hybrid Cloud Observability

Cisco recently announced its plan to End of Life (EOL) Cisco Prime Infrastructure. While they’re offering an alternative solution with this announcement, Cisco DNA Center, support for multi-vendor environments appears to be decreasing.

How to avoid stock-outs?

Good stock management means having the right amount of stock in the right place at the right time. It is crucial to keep track of stock levels so that you know when to place a new order, how much to order and where to store it in order to avoid losses in the event of a stock-out. However, finding the perfect balance is not an easy task. A stockout occurs when a company is unable to meet a demand, which will have an impact on operations.

3-Step Approach to Eliminate the BitLocker Recovery Key Backup Issue using Nexthink

Data Security & Data Encryption has become a vital security step for organizations world-wide and a key component for security compliance. BitLocker is one of the popular Software Stacks for enforcing encryption on all devices & drives. Learn how the EUC Team of a large multinational IT Consulting organization successfully enforced BitLocker Recovery Key Backup on 700 thousand devices using Nexthink.

Top 5 Asset Management Optimization Technique in 2024

The asset management industry is becoming increasingly vital for companies to optimize their asset management techniques to stay competitive. As asset management technology progresses, so do the techniques and strategies used to maximize profits and optimize asset management. Here, we will look at the top five asset management optimization techniques in 2023. We will discuss the various techniques and provide insight into how best to implement them to maximize asset management performance.