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The latest News and Information on IT Service Management, Service Desk and related technologies.

Seamless IT Asset Onboarding is the Need of an Hour for Banks

In today’s banking environment, a smooth IT Assets Onboarding process is extremely important. It minimizes disruptions, accelerates the deployment of new technologies, and ensures that all systems function cohesively. It is important in the banking sector, where even minor delays or errors can have a huge impact.

Here's How You Can Use Intune For Asset Management And Inventory

If you are in charge of doing IT Asset Management (ITAM) in this current mobile-centric world, a well-rounded option is to embrace Microsoft Intune for Mobile Device Management (MDM) and application security. But MDM is just a small part of ITAM. And it's only logical for your IT operations to have a centralized location with all your assets' information. Intune will help you with that but to some extent: it only collects data from Microsoft devices.

Create Personalized Knowledge Articles Faster and Smarter with Gen AI

Maintaining a deep catalog of knowledge articles to inform end users is an essential — yet often tedious — requirement for IT teams. But generative AI is offering a big assist. By using AI in knowledge bases, service desk agents who used to spend two or three hours creating each knowledge article from scratch can create drafts in minutes.

Executive Summary Episode 6: AI + Human Insights: Partners in Cybersecurity, feat. Rob May

Ivanti’s latest research found that cybersecurity teams are largely positive about the role of AI in protecting against and opposing AI-powered attacks. Yet, despite this optimism, many security professionals lack the proper understanding and defense strategy to address the risks today’s AI threat landscape poses. How can cybersecurity teams prepare themselves to fend off sophisticated AI-powered attacks and leverage AI effectively in their security strategy?

ManageEngine MDM Free Training - App Management and Device Security

Mobile Device Manager Plus free training program aims to facilitate better understanding of the features and capabilities of MDM. Learn how MDM can seamlessly manage devices of different platform, setup policies in the device over-the-air and effortlessly install apps on the devices.

ManageEngine MDM Free Training- Modern management of Windows 10, 11 and Macbooks.

Mobile Device Manager Plus free training program aims to facilitate better understanding of the features and capabilities of MDM. Learn how MDM can seamlessly manage devices of different platform, setup policies in the device over-the-air and effortlessly install apps on the devices.

Grafana OnCall: Use the new bi-directional ServiceNow integration for seamless alert flows

Every moment counts when you’re managing incidents that can affect your services and customers. That’s why we’re excited to introduce a new bi-directional integration between Grafana OnCall and ServiceNow, a popular platform many large organizations rely on to help manage their incidents.

Solving Discovery: The Foundation for Security

Ivanti’s Rex McMillan recaps his session at ISS 2024, discussing why discovery is never solved for good, and even as the practice evolves, it remains the first layer of sound asset management and security. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.