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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Spending More on ServiceNow in 2023? Learn with Infraon

IT service management (ITSM) has become a critical function for organizations to ensure seamless IT operations and customer satisfaction. ServiceNow has been one of the go-to ITSM solutions for many enterprises in recent years. However, with the ever-increasing demand for advanced ITSM capabilities, many organizations are finding themselves spending more on ServiceNow licenses and struggling to justify the ROI.

Improving supply chain management with RFID technology in the manufacturing sector

In the manufacturing sector, effective supply chain management is critical to success. With increasing pressure to reduce costs, improve efficiency, and ensure timely delivery of products, manufacturers are constantly seeking innovative ways to optimize their supply chain operations. One technology that has gained popularity in recent years for improving supply chain management is RFID (Radio Frequency Identification).

Why Enterprise Observability Is a Better Approach to Unified Monitoring

To say modern enterprises are built on the cloud is an understatement. According to Gartner, enterprise spending on cloud applications surged to 57.7% in 2022, and investments into public cloud services hit a respectable 41%. These numbers are only predicted to grow further in 2025 as enterprises accelerate cloud rollouts and move into a cloud microservices architecture to realize greater agility, productivity, and competitiveness.

How to Develop an Asset Inventory for ISO 27001

ISO 27001 states the necessary conditions that must be followed in order to ensure effective Security Management in your organization. Because the framework includes specific requirements regarding IT assets, knowing how to develop an asset inventory for ISO 27001 will help ensure that your information assets – both physical and non-physical – are adequately protected. As a result, your organization will be safer as well.

Unifying the customer service value chain

Customers expect the same great experience no matter where or how they interact with an organization. Providing that seamless experience can be challenging for organizations spread across multiple entities, locations, and ownership models. ServiceNow service organization management capabilities can help unify the customer service value chain on a single platform. Many players are involved in getting an organization’s products and services to customers.

Real-time visibility and control over assets with RFID in the healthcare industry

The healthcare industry is a complex and rapidly evolving sector that requires real-time visibility and control over assets to optimize operations and ensure the delivery of quality care. One of the technologies that can provide such visibility and control is Radio Frequency Identification (RFID). RFID can enable healthcare providers to track, manage, and monitor their assets in real-time, leading to improved efficiency, reduced costs, and better patient outcomes.

ISO 27001: How to Implement the Information Security Standard in Your Organization

You know you're taking IT security seriously when you start looking at ISO 27001. Done well, it can be a game changer for your organization, since it has the power to level up your security, protect your information, and reduce risk. This article will look at how the ISO 27001 standard works and some of the main benefits it brings. Then we will explain how to implement the framework in your organization and the requirements for obtaining accreditation.

Top 9 Best IT Inventory Management Software in the Market

Choosing the IT Inventory Management software that suits your organization's needs requires much investigation. And with so many options in the market, it's easy to get overwhelmed. But things don't have to be that complicated. Since we know a thing or two about the subject, we thought we'd give you our rundown of the best tools so you can make an informed choice. So, keep reading to find all you need to know to get your ideal IT inventory software!

Learn ITSM and ITOM Key Differences and Similarities | Infraon

In this video, we'll explore the key differences and similarities between IT Service Management (ITSM) and IT Operations Management (ITOM), two critical IT department concepts. We'll start by defining each concept and explaining what ITSM and ITOM are and how they're used in IT management. Then, we'll dive into the five main processes of ITSM, including service strategy, service design, service transition, service operations, and continual service improvement. Next, we'll explore ITOM and its focus on monitoring, managing, and optimizing IT infrastructure, resources, services, and applications.