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The latest News and Information on IT Service Management, Service Desk and related technologies.

solarwinds

Finding the Sweet Spot Between Innovation and Optimization

Apr 8, 2024 By Melanie Achard In SolarWinds
Balancing growth and performance optimization is a constant tension in all aspects of business. This is particularly true in DevOps, where there’s a drive to release more features faster to out-pace the competition and a need to stabilize and optimize existing system performance to deliver the best user experience. Yet most DevOps budgets and resources are shrinking. With each release, teams are forced to make difficult trade-off decisions.
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Infraon

Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness

Apr 5, 2024 By Abhirup Sarkar In Infraon
The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard.
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Hector

Barcodes trends 2024: The Future of Inventory Management

Apr 4, 2024 By Hector In Hector
With an increasing emphasis on real-time data and streamlined operations, businesses are constantly seeking innovative solutions to stay ahead. One technology that has been a linchpin for decades and continues to evolve is barcodes. Today, the trends surrounding barcodes are not only enhancing their traditional applications but also redefining the future of inventory management.
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InvGate

How to Build a Multidisciplinary ITSM Project

Apr 4, 2024 By Manuela Aggio In InvGate
The process of building and maintaining an IT Service Management (ITSM) project looks different for every organization. There is however something that all robust initiatives have in common; they combine and adapt different concepts and frameworks within teams to maximize value and operation maturity. The benefits of this approach are clear. You get to tailor your ITSM project through multiple perspectives that can help achieve different aspects of your goals.
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motadata

What is OpenTelemetry? The Definitive Guide to Modern Observability

Apr 4, 2024 By Motadata Team In Motadata
Imagine having total awareness of your apps: observing the effects of code on efficiency, identifying bottlenecks, and predicting crashes. The open-source observability platform OpenTelemetry makes this possible. OpenTelemetry, designed to collect telemetry data, provides you with the knowledge necessary to enhance your systems and provide a flawless user experience.
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Introducing Squadcast and ServiceNow Bidirectional Integration For Enhanced Operational Efficiency

Apr 4, 2024 By Squadcast In Squadcast
Discover everything about the powerful ServiceNow Squadcast bidirectional integration, its key features and benefits, designed to streamline incident resolution and enhance collaboration within your DevOps and IT teams. Key takeaways:​Accelerate Incident Response: Streamline incident response and accelerate resolution directly through Squadcast and ServiceNow ​Enhanced Learning and Retrospectives: Simplify tracking, retrospectives, and learning for your engineering team, ensuring a more efficient and productive incident management process.
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InvGate

Agnostic AI: How to Not Choose an AI Provider

Apr 3, 2024 By Daniel Ciolek In InvGate
Artificial Intelligence (AI) technologies are evolving at breakneck speed. Today's cutting-edge model may become obsolete tomorrow. This rapid evolution, while exciting, presents a challenge – how to leverage the current best AI capabilities without being tied to a single model or provider. At InvGate, we apply a strategy that we call “agnostic AI” (as in platform agnostic).
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InvGate

Introduction to Endpoint Management: Definition, Benefits, and Tools

Apr 2, 2024 By Kimberly Yánez In InvGate
Endpoint Management is so inherent to IT that it is canon in this industry, especially now that remote work is the new normal. Setting a robust system is paramount for any organization that relies on digital devices. These devices are connected to the corporate network and can access its resources, so the goal is to ensure that these devices are secure, compliant with company policies, and operating efficiently.
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