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The latest News and Information on IT Service Management, Service Desk and related technologies.

Will SaaS IT Operation Management Ever Rule the World?

SaaS is a cloud-based software licensing model that allows access to data from any device with an internet connection and a web browser. SaaS operations consist of minimizing the cost of unused SaaS products and maximizing their use. Across industries, software as a service has become a more viable option due to its functionality, accessibility, and versatility.

What Are Purchase Requisitions & Why Is It Important?

In any organization, managing and controlling expenses is crucial for maintaining financial stability. Purchase requisitions are an essential part of this process, as they enable businesses to track and control their purchasing activities. A purchase requisition is a formal request made by an employee to their supervisor or purchasing department to purchase goods or services.

What Is the Purpose of a Ticketing System?

In the past, when an issue occurred in operations, it was chaotic as the IT team needed time to understand and resolve the issue. However, with the use of a ticketing system, organizations can streamline their IT processes and resolve issues more efficiently. In this blog, we will discuss what a ticketing system is, its purpose, and how it benefits customer support-based organizations. ‍

SharePoint vs. Google Drive: Differences and Similarities

There are several different file storage vendors out there, and choosing one over the other can be a bit complex. On the surface, they all seem similar, but multiple differences arise if you take a closer look. Here, you'll find the ones that appear once you compare SharePoint vs. Google Drive. Their main difference is that SharePoint is a Microsoft product, while Drive belongs to Google. Hence, they integrate seamlessly with their respective suites of apps but not so well with others.

6 questions to ask yourself when choosing an inventory management solution

If you’re in the market for a new inventory management solution, you need to ask yourself a few questions before making a decision. How can you evaluate your options to ensure you’re getting the best tool possible? Here are the 6 questions to ask yourself when choosing an inventory management solution.

IT Governance vs. IT Management: What's the Difference?

There's so much confusion around IT governance right now that sometimes it's complex to differentiate it from other parts of an organization. One of the areas that always raises questions is IT management. Are they the same? Do they somehow overlap? Let's oppose IT governance vs. IT management and find out! In this article, we'll cover their definitions, differences, and why you need both. Let's get started!

The 7 IT Automations for Highly Effective Organizations: Resource Provisioning

There is no doubt that automation done right and applied to the right use cases can be a game changer. It can bring in efficiencies, streamline IT processes, and allow for greater visibility and governance. In this LinkedIn live, The 7 IT Automations for Highly Effective Organizations - Resource Provisioning, we explore one real world use case with our own internal subject matter experts (SMEs). Whether you are in IT operations, a network professional, or in the ITSM arm of your organization, learn how you can automate with Resolve.

3 benefits of automated issue response

A hodgepodge of point and legacy tools can hamper IT service and operations teams. Disconnected, outdated systems that depend on manual processes cause IT to falter on incident response times—or not even know when issues exist. Relying on a patchwork of antiquated tools and systems is like expecting your services and operations teams to run the daily IT sprint as a three-legged race—tied together by the need to collaborate but lacking the agility to do so successfully.