The digital workplace has evolved dramatically over the past decade, both in terms of the increased reliance on technology for daily operations and the complexity of that technology. In order to manage an improve the digital workplace, service desk teams need more than just a comprehensive view of their IT environments — they need to be able to analyze that data in real-time to make faster, more continuously effective decisions. Enter: digital workplace observability.

IT professionals, because of the massive shift to Everywhere Work, have been tasked with blazing the trail for a fast-tracked automation and AI process at their organization – as well as a move to the cloud. With constantly expanding IT environments, automation has moved from a luxury to a priority for IT professionals. But for your automation processes to be successful you need to consider investing in IT asset management (ITAM). Why?

We’re at a unique moment in business history. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. Business leaders must drive uninterrupted innovation and enable their teams to do great work—despite economic uncertainty. My team and I are passionate about developing innovative solutions to customers’ pressing needs.