The latest News and Information on IT Service Management, Service Desk and related technologies.
Understanding the role and function of IT Support.
Organizations today are becoming more reliant on technology to provide quality services to their employees. As a result, there is an increased need for Enterprise Service Management (ESM).
Managing a data center traditionally requires entering the same information multiple times into disparate tools. This is a manual effort that is time-consuming and error-prone. Leading data center professionals don’t waste time swiveling between different tools. Instead, they implement “automation via integration” that saves time and increases the accuracy of data.