Digital Employee Experience (DEX) is the collection of digital tools, technologies, and services you provide to employees to facilitate daily work. Incorporating the right DEX approach is unquestionable, as it directly impacts employee satisfaction, engagement, and productivity. Empowering your teams with positive digital experiences can enhance their morale and reduce turnover while improving their job performance.

Any agent with some expertise knows that when things start to get busy, IT support automation can be a lifesaver. The beauty of it is that it allows your team to manage much more requests simultaneously, freeing up valuable time and resources to assign to more relevant tasks. Most IT Service Management tools provide different types of automation processes, and InvGate Service Desk is no exception.

As the dependency on fast, easy-to-use technology continues to grow, it’s crucial for organizations to provide their employees with the best digital experiences possible. Workers are unable to successfully do their jobs if they frequently encounter disruptions and outages. Simply put, your IT infrastructure is critical to effective service operations. Technology optimization can help you make better use of the tools you already have and streamline the way your IT department functions.

As EVP, chief customer officer, I regularly speak with enterprise-level customers to provide continued support and strategize how SolarWinds can best support their goals. When my team or I meet with executives who have chosen to partner with us, we always start with two things in mind: 1) what the change looks like and 2) how we can facilitate it. Our goal is to provide solutions to the challenges our customers face.

Digital transformation is accelerating across organizations of all sizes around the world, and a survey by Mckinsey reveals COVID-19 accelerated the speed of adoption of digital technologies by several years.

As the IT landscape continues to evolve, organizations are increasingly turning to service catalogs to streamline their IT operations. A service catalog is an inventory of all the services an IT department offers, typically hardware, software, and services. Organizations can create an IT service catalog to ensure that their IT services and processes are consistent, well-defined, and organized.

With a global workforce rapidly shifting to remote work, organizations have had to adopt new solutions that can ensure secure access to their corporate resources. One such solution is Zero Trust Remote Access (ZTRA) – an increasingly popular security strategy designed to safeguard employee activity and protect confidential data from malicious actors. In this blog post, we’ll provide a deep dive into what ZTRA is, how it works, and the key types of protocols used in its implementation.

The technology behind OpenAI’s new ChatGPT service could change how humans interact with applications and machines. Tech giants such as Microsoft and Google are racing to catch up by launching their own AI-powered chatbots, realizing this technology can improve their search capabilities and enhance their product offerings. As new AI technologies and applications flood the market, strict governance will be critical.

As businesses now rely on technology to carry out most, if not all their operations, the volume of IT issues that arise on a daily basis has grown significantly. From large corporations to small startups, operations are primarily run via a digital workplace that encompasses a huge variety of technology, such as Microsoft Office, Zoom, Google Meet, MS Teams, Salesforce, and many more.