ITIL Event Management Best Practices: Stay on Top of What's Happening
How does ITIL 4 define the event management practice? And what can we learn from it for our day-to-day monitoring tasks? Let’s find out.
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The latest News and Information on IT Service Management, Service Desk and related technologies.
Enhance Infrastructure Monitoring to Optimize Root Cause Analysis
Today, almost 90% of businesses use highly advanced technologies to deliver the best performance and user experience. However, maintaining infrastructure performance at all times in today’s digital age is quite challenging without the right tools and practices. System failure, security incidents, and other issues can happen at any time of the hour and degrade your performance.
Happy National IT Service Provider Day: Celebrating the unsung heroes
Have you ever wondered how your favorite online store stays operational 24/7, or how your company seamlessly connects employees across the globe? The secret behind these smoothly running digital experiences often lies with a dedicated group: IT service providers. Today, on National IT Service Provider Day, we celebrate these unsung heroes who keep the wheels of our digital world turning. They tackle a multitude of challenges to ensure businesses operate efficiently and securely.
How To Increase Productivity In Operations Management
Understanding how to increase productivity in operations management is an important part of developing a robust organization that's firing on all cylinders. Improving productivity in operations management translates to utilizing your resources in the best possible way, increasing your output, and ultimately enhancing your bottom line.
Best Customer Onboarding Software For 2024
The best customer onboarding software will help drive customer success and retention. Acquiring new customers is just the first hurdle. When I'm first introduced to a new service, a smooth onboarding process makes all the difference. It sets the tone for the entire relationship and directly impacts my likelihood of becoming a loyal, long-term user. This is where customer onboarding software comes in, helping businesses like yours turn those initial sign-ups into engaged brand advocates.
Understanding Modern Device Management and Mobile Threat Defense
The focus is on modern Device Management (MDM) and Mobile Threat Defense (MTD) processes. It delves into device provisioning using zero-touch enrollment and various methods. The role of Apple Business Manager in configuring devices, applying security profiles, and installing applications is highlighted. The importance of a secure and highly available user experience, device monitoring, notifications, and support services is emphasized. The discussion also covers end-of-life scenarios and the role of Imperium and Ivanti in securing devices.
SolarWinds launches consultative sales model to help customers maximise value of ITSM solutions
New evaluation and assessment tool offers enterprises high-value, low-overhead support tailored to their specific IT challenges.
The Definitive Guide to ITSM Frameworks [+Free Downloadable Cheat Sheet]
If your organization is looking for guidance on IT Service Management (ITSM), there are many possible sources of help. Though some approaches are more popular than others, several ITSM frameworks can be useful to organizations. These procedures can be used alone or blended, so your organization can take what it needs from one or all of these ITSM best practice guidance bodies.
Dear ITSM - We need to talk...
Dear IT Service Management, After ten years of working in different areas of tech, I've seen a lot of things, from cybersecurity to DevOps to ITSM. I've discovered that no matter what industry you're in, they all have one thing in common: they're overcomplicated to bits (ha, pun intended. Get it? Bits... tech...). ITSM is no exception. When talking to customers and industry experts, the pain points experienced are essentially the same.
Top 10 Change Management Tools
Changes to software are inevitable and fundamental part of growth for any organization, however, change is often not straightforward. It can affect numerous aspects of a company and requires collaboration among all stakeholders. This is where change management tools come in to assist you with this. There’s currently a wide range of change management tools available, each providing benefits to specific scenarios and weaknesses to others.