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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

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Software for Management Consultants: Maximize Productivity

With no shortage of software for management consultants to choose from, driving operational efficiency and hitting key business objectives has never been easier. In today's rapidly changing business environment, it's critical for management consultants to equip themselves with all the necessary applications and platforms to adequately support their clients. When management consultants have access to the right technology stack, it can immediately elevate service delivery and enable their clients to access higher service levels. To provide your clients with the best possible support, you should leverage a range of tools to transform your workflows and take your consulting business to new heights.

The Ransomware Pandemic | Security Insights Podcast: Ep. 2

This latest ransomware pandemic is infecting end users and security teams alike, exploiting old vulnerabilities and forcing new risk management strategies. Chief Security Officer Phil Richards reviews how organizations can avoid and remediate ransomware cyber attacks, including: Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

How prebuilt ERP workflows tame unruly source-to-pay operations

Legacy enterprise resource planning (ERP) systems are good at executing transactions and producing document-based outputs, such as purchase orders. But they fall short when it comes to connecting the work of users across departments and functions. Prebuilt ERP workflows can help. Having spent more than 25 years in the ERP space, I’ve seen only a handful of customers with a single ERP instance.

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10 ITSM Best Practices for IT Service Management

IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today's digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use it to maximize the value of your IT investments with best practices.

How to keep Windows up to date using Nexthink

Windows updates are important for device health, performance, and security patches. Yet no update happens without issues. Sometimes, Windows fails to update on some devices within your ecosystem. When a windows update does not happen, devices miss critical patches and updates, which can ultimately lead to performance issues down the line. Hence, it’s always recommended to perform a windows update in a timely manner.

Discover the Vital Role of Software Adoption in Enhancing Digital Employee Experience

In today’s digital landscape, software has become the backbone of every successful business. It streamlines workflows, automates processes, and facilitates communication and collaboration among employees. But software implementation is not just about selecting the right tools; it also involves ensuring that employees embrace and effectively use them. The process of driving software adoption is key to enhancing the digital employee experience (DEX) and driving overall organizational success.

Alloy Software Wins Bronze Stevie Award in 2023 Stevie Awards for Sales & Customer Service

East Hanover, NJ – March 10, 2023 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, announced that it had been presented with a Bronze Stevie® Award in the 17th annual Stevie Awards for Sales & Customer Service.

Boosting supply chain resilience and supplier relations

Supply chain business leaders around the world have been taking a close look at their resilience, agility, and supplier relationships. They’re saddled with a multitude of legacy systems, enterprise resource planning (ERP) systems, supply chain applications, and point solutions. This combination results in a fragmented view of the supply chain and supplier relationships and ultimately leads to delays and elevated operating expenses that are passed on to customers.