To run a business efficiently, it is particularly important to keep your customers happy. It does not matter how many customers you have, what matters is how good your service is! However, providing the best customer service can be a daunting task. Every customer wants their queries resolved at the earliest. However, it can be a huge problem, especially when there are customers in abundance. This is where a mobile helpdesk solution comes into play.

In today’s enterprise, technology is quickly extending beyond its birthplace in IT. Solutions that found traction with IT technologists are now helping connect everyone and everything at a company. At ServiceNow, it starts with our customers. Customers have been using ServiceNow® IT Workflows products in traditionally non-technology functions. Where these shifts became thematic, we listened and evolved our capabilities to serve those teams.

I’m excited to announce that Ivanti is the recipient of not one, not two, but three “Best-Of” awards from Expert Insights for Spring 2022. Expert Insights’ Best-Of Awards are designed to recognize cloud technology providers across multiple software categories including cloud software, security, and storage.

When high temperatures, prolonged drought, and lightning strikes ignited a huge swath of Australia’s wilderness in late 2019 to mid-2020, Australians stepped up in droves to assist with the rescue and cleanup efforts. The New South Wales (NSW) Rural Fire Service (RFS), a government agency under the NSW State Public Sector, was inundated with inquiries and applications from people wanting to join the fight.

Data continues to be a major driver of business operations, and as a result, it’s becoming more common to see cross-functional teams working within IT. In 2022, for example, data-related projects enforcing data hygiene, data integrity, or data security continue to lead most functional leaders’ investments.

Management is also often about accountability. Well, let’s scratch that, it’s always about accountability. And when it comes to IT Service Management (ITSM), that accountability goes double, because we’re dealing with processes that cover your entire organizational structure. That’s when the RACI matrix comes in, an acronym that’s so fundamental that it’s covered by the ITIL Foundation Exam. Today, we’ll learn all about it, and why it can help with service design.

The global pandemic has opened up the door to challenges in many workplace environments. But with challenges also come opportunities. Many companies have had to create hybrid workplace plans to ensure work productivity doesn’t slow down. The development of the hybrid workplace strategy is a win-win for employees and businesses. This strategy offers the flexibility of working from home or the option of working on-site if the employee needs focus and a routine.

Major incidents are, by their very nature, stressful and intense. The ITIL 4 definition of a major incident is: High-stress situations can cause conflict that left unchecked could delay the fix effort. Since we already have a definitive guide on incident management, this blog post will focus specifically on the major incident management process.

It has been seen several times that organizations provide maintenance only after sudden asset failure or sometimes too much maintenance is provided to the asset. In these types of scenarios, the actual performance of the asset is not seen & calculated. Therefore, providing maintenance on time to assets is important. However, maintenance shall be neither too much nor too little. Organizations shall emphasize condition-based assets monitoring so that Maintenance is done on time. To fulfill this purpose.

University operations play a pivotal role in creating a productive and successful learning environment. These are the foundations upon which the institutions are built. ‍ In order to manage a large number of students, staff, and resources, universities need robust systems that provide real-time data and transparency across all areas of their operations. Universities are complex organizations with a myriad of moving parts. Each university department has its own objectives, budgets, and personnel.