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The latest News and Information on IT Service Management, Service Desk and related technologies.

WIIFM: A Key Tool for Change Managers

The first rule of change management is that people don't like to change, and anyone involved in managing a major change will tell you this is all too true. WIIFM is an acronym that stands for What Is In It For Me. In essence, it’s a truth that leverages some cold, hard facts about human nature to actually facilitate change. So, while it’s a bit of philosophical insight, it’s also a useful tool for organizational change. WIIFM helps by doing three things.
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4 Tips for Service Delivery Success of Projects

In a now defunct Game Development studio in one of the more stylish segments of the metro, the former CEO laid out his plans in building an MMORPG that he said would be the next big thing on Steam. Months into the project, the creative team had come up with a tight-knit storyline, a set of assets for the game environment, and a number of design concepts for its playable characters. Suffice it to say, the company was on the right track.

3 reasons why ITSM is better with ITOM

Combining the forces of ITSM and ITOM is one of the best decisions IT organizations can make to deliver on the promise of keeping the business always on. Think of it this way, can a motorcycle run its course without being subject to proper care and maintenance? A motorcycle helps you get from point A to point B, but to keep doing that, you need to maintain it in good condition and good health.

What Are the Important Features Need to Look for in Asset Monitoring Software?

Quite often it has been seen that employees do not find their assets at the location where they left them. These types of scenarios are extremely dangerous for business as they can be harmful to your business by decreasing the productivity of the organization and employees' productivity as well. How? When employees do not find the required asset, they spend their time looking for assets. Even after spending a lot of time looking for assets, employees do not find them.

5 New Aethon TUG Robot Vulnerabilities Expose Healthcare Facilities to IoMT Hackers

Healthcare providers must be extremely vigilant in their cybersecurity defense posture. After all, vulnerabilities in the Internet of Medical Things (IoMT) cost hospitals nearly $21 billion in 2021. New security discoveries by Ivanti partner Cynerio recently made that statistic personal for many providers. While working with an existing healthcare customer, Cynerio found five zero-day vulnerabilities in Aethon TUG autonomous robots – an IoMT device found in many healthcare facilities.

C-Suite Perception vs. Employee Experience: How DEX Drives Customer Experience

No matter what market they occupy or products they sell, nearly every business prioritizes customer experience above all else. After all, the customer knows best. But outside of the tried-and-true methods – setting policies around customer service, offering customers thoughtful perks, etc. – how can enterprises best ensure a positive customer experience? The answer: by ensuring a positive employee experience first.

Resources to guide you through the Now Platform San Diego release

At ServiceNow, we ushered in spring with an upgrade to the Now Platform: the San Diego release. A refresher in more ways than one, the San Diego release incorporates new features, products, and applications to power productivity and automation. In a world where innovation happens at the speed of light, ServiceNow works to empower our customers with the latest technology so that work flows smoothly. Our purpose, after all, is to make the world work better for everyone.

An Ultimate Guide to Choosing an IT Helpdesk Software for Your Start-up

Running a successful start-up is quite a tough job. You’ve got a lot of things on your plate, such as managing your marketing expenditure, keeping track of your finances, managing HR, after-sales support, and so on. Along with these tasks, you also need to ensure that your IT support capabilities are good enough to meet all the upcoming challenges associated with technical support teams and your end-user community.

What Are the Best Practices to Monitor the Equipment Disposal?

With rising shopper worries about the ecological effect and data security, all organizations should consider how unproductive assets need to be disposed of! As assets can be a danger to the environment and it can create compliance issues. Nowadays Organizations keep track of their asset and keep maintaining them but do not pay attention to asset disposal. Asset & equipment disposal needs to be done in the right way. Otherwise, it can impact your business as we have discussed below.

How tech giant Fujitsu revamped itself from inside out

Companies today face a new world. Even the largest corporate behemoths are fretting over shifts in consumer preferences, the competitive landscape, and the next shock. For many firms, COVID-19 was a wake-up call. Now, they’re taking nothing for granted and are racing to seize every advantage. Japanese giant Fujitsu is no exception.