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The latest News and Information on IT Service Management, Service Desk and related technologies.

Rojan saves thousands on IT management with ManageEngine OpManager

Rojan is a leading Managed Service Provider (MSP) in Australia. The organization's IT Operations Manager, Michael Senator fills us in on how ManageEngine OpManager provides seamless insight into their customer's network and why they chose ManageEngine over SolarWinds. He also talks about how the product has been a game changer and how it continues to help their organization save time, cost, and reduce manual work via automation.

Streamlining Fixed Asset Verification Process - Infraon

Fixed assets are a crucial part of any organization and play a vital role in its long-term success. They represent a significant investment and include tangible assets such as office buildings, land, machinery, and equipment. In this video, we explore the challenges in the physical verification of fixed assets and learn how to overcome them using technology-based solutions. This information will be beneficial to organizations that are looking to ensure accurate financial reporting and prevent loss or misappropriation of their fixed assets.
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How ITSM Can Transform the Digital Experiences of Employees

It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) to attract and retain top talent.

Analyzing the Micro Focus - OpenText Merger: Three Crucial Areas for Success

History is filled with examples of corporate mergers gone wrong. There’s AOL – Time Warner in 2000 and HP – Compaq in 2001, and who can forget when Microsoft didn’t know what to do with all their extra cash and decided to buy Nokia, hoping it would help everyone forget about Windows Phone? As someone involved in more than a few acquisitions, I’ve learned how to tell if a merger will be successful.

The Definitive ISO 27001 Checklist to Implement the Standard [+Free Download]

ISO 27001 is the top internal standard for information security. When carried through correctly, it protects your environment, and makes people feel safer when using IT equipment. That being said, implementing the standard is no small task; many organizations feel overwhelmed, as they don't know where to start, or struggle and feel lost during the process.

How to Create QR Codes for Asset Management

Learn how to create QR codes for Asset Management on InvGate Insight, and associate them with your IT inventory assets. Managing an IT inventory can be challenging, but using QR codes for Asset Management is a great way to make it easier. Raise your hand if you never found yourself opening a bunch of identical laptops just because you didn’t have the serial number from the one you needed at hand. With QR codes, those days are gone. Using QR codes for Asset Management allows you to scan them and access the data associated with a particular device on your ITAM tool effortlessly.

The Importance of Maintaining an Asset Register - Infraon

Discover the importance of maintaining an up-to-date asset register for businesses of all sizes." In this informative blog, we explore asset management and the benefits of keeping track of physical, financial, and non-financial assets. Learn how an asset register can optimize asset utilization, reduce maintenance costs, and improve decision-making. This blog covers everything from accurate financial reporting to compliance with regulations. Plus, explore different types of asset registers and gain insights into effective asset management strategies. Take advantage of this valuable resource for businesses seeking to maximize efficiency and minimize risks.

The 7 Best Fixed Asset Tracking Software in 2025

As businesses grow, fixed asset tracking becomes increasingly important and complex. As a result, fixed asset tracking is a crucial aspect of managing business assets. These assets, which include equipment, vehicles, and other tangible items, are often significant investments for companies, and their value must be accurately recorded and monitored over time. There are many reasons why businesses may need fixed asset tracking software.

The 10 Best Fixed Asset Software in 2025

Managing fixed assets can be a complex and time-consuming task, especially for businesses that own a large number of assets. Keeping track of each asset’s location, maintenance history, and depreciation can quickly become overwhelming without the right tools. This is where fixed asset software comes in. Fixed assets are long-term tangible or intangible assets a business acquires to use in its operations and generate income. Examples of fixed assets include.

Top tips: Use AI to improve customer engagement

Customer expectations aren’t what they used to be. Emerging technology trends have elevated the customer experience by bringing personalization and automation to the forefront. With these strides, companies have increased their customers’ expectations ten-fold. To meet rising customer expectations, the only solution is AI. While we’re only scratching the surface, here are a few ways AI can help improve your customer engagement.