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The latest News and Information on IT Service Management, Service Desk and related technologies.

Productivity Hacks for Facility Management Professionals

In the fast-paced and demanding field of facility management, it's essential to maximize productivity, streamline operations, and deliver exceptional results. Whether you are responsible for maintaining a commercial building, overseeing a healthcare facility, or managing a corporate campus, mastering productivity techniques can significantly impact your success.

What Are Service Knowledge Management Systems (SKMS) in ITIL?

The Knowledge Management practice is at the core of ITIL 4 processes; and the Service Knowledge Management System (SKMS) is a fundamental tenet of it. SKMS is an essential system for all service-oriented organizations. Implemented correctly, it centralizes service information and shares important knowledge, as well as reducing incidents, outstanding problems, performance issues, and downtime.

What is Remote IT Support? Definition, Scope, and Tools

In the last few years, remote IT support has become a central part of IT Service Management (ITSM). With the amount of remote work significantly increasing in a wide range of industries over the last years, the need to provide support from and to different locations has become a must. It also has also become substantial to enterprises as they start getting larger in employees and facilities.

Seamless Endpoint Management with ManageEngine's Endpoint Central solution

Australian Media Company (ACM) is an Australia-based media company responsible for over 160 regional publications with offices spread all over Australia. Hector Camejo, the organization's IT Administrator, talks about how ManageEngine has helped them overcome their IT challenges in the best way possible.#manageengine #itmanagement #servicedesk.

BMC Helix ITSM (Remedy) Pricing 2023

BMC Helix ITSM (Information Technology Service Management) is a powerful and comprehensive platform designed to streamline and optimize IT operations within an organization. With its advanced capabilities and user-friendly interface, it has become a leading ITSM solution on the market. However, as with any technology solution, the cost is a major consideration for businesses adopting BMC Helix ITSM.

The Impact of QR Codes on Efficient Equipment Maintenance in Manufacturing

Maintenance is an integral part of any manufacturing process, as it ensures that the equipment is functioning efficiently and smoothly. Any equipment breakdown can lead to production downtime, which can ultimately lead to loss of revenue. To avoid such scenarios, manufacturers invest in asset tracking, which is a process of tracking and managing physical assets throughout their lifecycle. One of the tracking techniques that has gained popularity in recent times is the use of QR codes.

Time Management Tips for Busy Facility Managers

Welcome to our blog, where we delve into effective time management strategies specifically tailored for busy facility managers. In the fast-paced and demanding world of facilities management, juggling multiple responsibilities, overseeing operations, and ensuring the smooth functioning of physical spaces can be challenging. However, with the right time management techniques, facility managers can optimize their productivity, reduce stress, and accomplish their goals efficiently.

IT Asset Discovery: What is it, How it Works, And Why You Need it

IT asset discovery is a critical process for any organization looking to manage its IT infrastructure effectively. With a rapid growth of dependency on technology for everyday work, and an increasing amount of remote work, keeping track of all hardware and software assets within an organization can be challenging. And this is where IT asset discovery tools come in to help you through the process. These solutions provide clear and reliable access to everything connected to your company network.

Hector Asset Management Software - Connect PowerBI with Hector

Do you need to produce dashboards and reports that go beyond those available in the Hector online asset management application? Are you familiar with Microsoft technologies and have PowerBI in your organization? Then without further ado, you can listen to the following video that will show you the steps needed to create your first report! This video gives technical instructions on connecting PowerBI with Hector. You must have administrator access, and a PowerBI account in order to complete this tutorial.