Few industries have been more affected by the COVID-19 pandemic than travel. Singapore Airlines (SIA) faced a more difficult situation than most airlines given the lack of a domestic market in the geographically small nation-state. A robust digitalization push in the years leading up to the pandemic softened the worst effects and allowed the airline to quickly pivot.

Despite all the attention cloud systems and enterprise cloud migrations receive, legacy software still plays an active role throughout enterprises. In many cases, critical business processes supported by legacy applications are just too crucial to core business functionality to risk migration.

UAC stands for “User Account Control”. This is a field of software management that isolates the operating system’s core components from potentially damaging changes. It refers to the level of access that in Unix-like systems is called “root” and in Windows systems is known as Administrator privileges. User Account Control was initially rolled out as part of Windows Vista to allow only admin accounts to give and take away these permissions.

Chances are you have a marketing team to draw in new sales, a content team to put out interesting content, and a sales team to close new customers. But do you have a team to ensure that your customers are happy? After all, happy and loyal customers make a successful business. And this is why you need a Customer Success team.