When a software update backfired resulting in an influx of IT tickets, this organization scaled the fix across all impacted devices, saving 100+ IT hours. Whether organizations run into technical roadblocks, budget constraints, resource limitations or any of the other myriad challenges that can stop a digital transformation project in its tracks, 73% of companies fail to provide any business value from their digital transformation process. All that planning and hard work for nothing.

At ServiceNow, customers have been our passion from the start. “The original founders of the company, beginning with Fred , always had the customer as the first, second, and third priority,” says CEO Bill McDermott. That passion drives us to work tirelessly to innovate on behalf of customers and help solve their business challenges. Good news travels fast. When our customers find better, easier ways to work, they want to share the experiences with others.

For many managers, there are two questions on permanent loop within their work: 1. Am I doing enough? 2. How do we make things quicker? When it comes to the first question, it is often a struggle to know when to let go. As a manager's role and responsibilities grow, and as their teams reach new levels of maturity, there is a need to shift focus towards the most important processes, while letting their team take responsibility of some others.

IT service management (ITSM) is big business. There are so many tools, vendors, and resellers out there, so how do you choose? If you work in a service desk or ITSM environment, the ITSM tool will be one of your most important spends. The right tool can help customer engagement, improve processes, and support effective incident resolution. As IT continues to recover and evolve in this new, post pandemic reality, “the best ITSM vendor” will mean different things to different people.

In the alphabet soup of IT buzzwords, DevSecOps is one of the more confusing abbreviations. More than just a trendy buzzword, DevSecOps is the mature organization’s next evolution in comprehensive development processes.

Creating a seamless digital support experience can make employees, service desk agents, and businesses more successful. Automating mundane, time-consuming tasks, such as triaging incidents and shifting to a proactive support model offers numerous benefits: That’s why ServiceNow and Microsoft entered a strategic partnership to help mutual customers accelerate digital transformation, create great experiences, and unlock productivity, including leveraging artificial intelligence (AI).

Network engineers are constantly looking for ways to improve the security and efficiency of their IT networks. High latency can affect the user experience and security measures can have costly impacts on the organization. And splitting the organization’s assets into different networks instead of one single large network achieves this. It reduces network collisions and computing demands from the devices and improves efficiency and improves the user experience.

With a paradigm shift to hybrid work practices and remote working, some critical questions arise. Firstly, how can organizations optimize employee engagement by using service management technology and principles? Secondly, how to digitize processes and assets? Thirdly, and most importantly, how to keep operations running in a world where the ‘work-from-anywhere’ workforce model is prevalent?

Let’s admit it, we all know that it’s a customer’s world. Today, everything is available to customers at the click of a button. Can you believe that there was once a time when there was just one service provider? Now, as many players have entered the market, it’s no longer sufficient to provide a single service. And if you don’t keep up with your customer’s needs, they’ll just move on to the next company.

The hospitality industry has a broad variety such as restaurants, cafes, hotels, lodging, food & drink services, event planning and management, travel, and tourism. For small size organizations managing inventory is not a big issue but when their business grows managing inventory becomes hectic and complicated. Since the hospitality industry is full of inventory and important assets that is why inventory management in the hospitality industry is crucial to running the business efficiently.