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The latest News and Information on IT Service Management, Service Desk and related technologies.

How To Improve the Performance of SaaS Applications using Application Transactions with Nexthink

We have seen in the Series 1 of How To Improve the Performance of SaaS Applications using Nexthink on how Nexthink Application Experience could be leveraged to proactively monitor Page load times of Web Applications to improve user experience and application performance for increased business value. Let us see in part 2 of this series how Nexthink could be leveraged to monitor Application Transactions.

Teams and Zoom - Companies Need More than Out-of-the-box Vendor Telemetry

Companies using Zoom and Microsoft Teams as their real-time employee collaboration solution have access from their vendor(s) to the call and session data telemetry gathered by their solutions via a vendor-supplied API. But is this enough for effective management of collaboration tool performance in the enterprise digital workplace?

How To Improve the Performance of SaaS Applications using Nexthink - Application Transactions

We have seen in the Series 1 of How To Improve the Performance of SaaS Applications using Nexthink on how Nexthink Application Experience could be leveraged to proactively monitor Page load times of Web Applications to improve user experience and application performance for increased business value.

The 5 Stages of the ITIL Service Lifecycle

The ITIL service lifecycle is a comprehensive framework for introducing ITIL principles into your organization. It provides a solid structure and valuable knowledge to help ensure the quality and effectiveness of IT Service Management practices are met throughout the whole lifecycle of a service. It was originally contained within ITIL v3 and was replaced by the Service Value System (SVS) in ITIL 4.

Enhancing Preventive Maintenance Programs with CMMS Software

Computerized Maintenance Management System (CMMS) software is an innovative tool that is used in many industries for managing maintenance operations. It is designed to help businesses streamline their maintenance processes, reduce downtime, and improve the overall efficiency of their operations. CMMS software can be used to track and manage a wide range of maintenance activities, including preventive maintenance, corrective maintenance, and predictive maintenance.

Effective Communication Strategies for Facility Teams

In any organization, effective communication plays a vital role in achieving operational success. Facility teams, responsible for ensuring the smooth functioning of physical infrastructure, face unique challenges due to the diverse nature of their roles. From maintenance and repairs to managing vendors and responding to emergencies, facility teams need to be equipped with strong communication strategies to enhance coordination, streamline processes, and maximize productivity.

Best Lansweeper Alternatives and Competitors in 2023 - (Asset Management) Infraon

Are you looking for the best Lansweeper alternatives and competitors in 2023? This video explores top IT asset management solutions that can help your organization effectively discover, manage, and secure IT assets. As businesses grow, the need for comprehensive IT asset management becomes increasingly important, and while Lansweeper is a popular choice, it may not be the best fit for every organization.

The Future of Asset Management: The Rise of Bluetooth Tracking Technology

Asset management has become an essential part of businesses across various industries. From tracking tools, equipment, and machinery to monitoring the movement of goods, asset management helps organizations to optimize their operations and streamline their processes. However, with advancements in technology, traditional asset management techniques are slowly becoming outdated. One such technology that is on the rise is Bluetooth tracking.

IT Hardware Inventory Management Tutorial, Tips, And Best Practices

IT Hardware Inventory Management is not easy, even for relatively small organizations with 20 or 30 employees. And as the organization grows, keeping track of all the laptops, printers, and other devices becomes akin to assembling a perplexing puzzle of ever-expanding complexity. However, there is good news. With the right strategies and tools, you can conquer the challenges and gain control over your hardware inventory, maximizing its value and reducing costs.