Being at the helm of a project is both exciting and scary! If you jump straight into it without a good plan you run the risk of your voyage ending in a shipwreck. You don’t want that, nobody wants that to happen. The best solution for this is what is called a project plan. Yes, as a project manager, it sounds tempting to just go with the flow and wing it, but the dangers of not sticking to a project plan are many.

Success is what every business envisions. Yet, this journey definitely isn’t linear or straightforward. As a company looking for success, you probably focus on marketing your product and closing as many sales as possible. But what do you do after that? Does your journey end there? Engaging with customers does not end with the sale. Assuring customers benefit from your product and collaborating with them to provide the greatest possible service is a long-term commitment.

Today, there is a need for every business to be digital, and technology as you know it lies at the heart of every business. Determining technology’s role in enabling and driving business success has always been a top priority for IT leaders. But these days, IT leaders are also faced with the added pressure of adjusting to the recent economic and societal changes, namely, remote work and employee mobility, to drive viable business results.

Let's say you’re already adhering to ITIL standards and an ITIL maintenance plan. That's excellent. But as we know, improvement is a “forever” process; an ongoing, continuous, ever-present quest for betterment. With that in mind, we think it’s a good idea to check out these 5 ITIL standards and best practices you can’t live without.

After two years away, Knowledge 2022, our annual user conference, brought together ServiceNow experts, customers, and partners in four live venues: New York, The Hague, Las Vegas, and Sydney. Attendees gathered to spark new ideas, gain practical guidance, access hands-on training and interactive sessions, and network.

One of the most important aspects of a good experience in the field of IT is organization. Regardless of the size of your IT practice, keeping everything neat, tidy, and easy to understand is something that will surely save everybody a lot of time and effort. A good way of ensuring this is by understanding how to properly name your assets.

Selecting the right IT Service Management (ITSM) tool and ITSM software vendor is challenging. To select a suitable ITSM solution for your business, you must consider diverse factors. ITSM services are evolving rapidly, where one ITSM solution will help you streamline all the IT processes. So, a business must choose the best ITSM tool available. ITSM Solution is a software or tool that helps organizations manage the end-to-end delivery of IT services to customers.