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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Forrester says ServiceNow is a Leader in third-party risk management

No matter what business or industry you’re in, you want your business partners to deliver. Sometimes what we get is unexpected: toxic ingredients, software bugs, data breaches, sketchy hiring practices, unvetted subcontractors. As hundreds and even thousands of third and fourth parties become more integral to business, your risk posture and success trajectory are heavily influenced by your partners’ business practices. That’s why you need automated third-party risk management.

What Are the Challenges Faced While Implementing Condition-Based Maintenance?

Condition-based maintenance is helpful to organizations as it helps in decreasing downtime. It is not easy to implement but once implemented successfully then this maintenance will provide several benefits. What are the challenges that occur while implementing condition-based maintenance and how can you overcome those challenges? That we will discuss in this blog, but first let us know what condition-based maintenance software is!

What is AIOps? | AIOps Explained | ITOM Made Easy 3/5

AIOps is about more than just IT operations: It encompasses DevOps, IT service management (ITSM), incident management, observability, support, security, and KPIs/priorities from business stakeholders. It’s about providing actionable insights into IT operations data—whether it is hybrid, cloud-based, or private data center–based. In this video, Stephen Mann sheds light on the concept of AIOps, what are its applications, and dives deep into how artificial intelligence can be leveraged to improve IT operations in your organization.

Top 7 ITSM tools to help deliver a delightful support experience

If your company has more than a few employees, and if even one of you is the designated “IT guy,” you’re already applying ITSM in a small way. But as your company expands, you need to bring in more mature processes to derive the most benefits from your ITSM investment. Therefore, effective IT sinervice management has become vital to guarantee long-term success.

5 Ways Consultants Can Improve Operational Efficiency

Some industries operate like clockwork. The process is so well-oiled that the participants can predict how many hours will be spent by which person, on a project and even the timing of when a task operator will complete something. But for others, efficiency is elusive. There are dozens of different points of intervention that can lead to production delays and subsequent loss in productivity.

5 Benefits of Operations Management Software For Insurance Companies

Operations management software is a must-have for insurance companies. From managing policies and processing claims to storing customer data and analyzing trends, insurance companies use operations management software to centralize a full range of processes. This article will explore the benefits of operations management software for insurance companies. ‍ StartingPoint has become a go-to platform for insurance companies looking to streamline their processes and embrace workflow automation.

Benefits of Asset Management Planning and How to Implement It.

Lots of organizations do not get the expected result they want from their asset management system. They start thinking that this software is not good for them. However, the main reason is that they do not research and they do not make plans. It is crucial for understanding what exactly your organization’s requirements are and what problem you want to solve with this software. After that, one should do asset management planning before purchasing asset management software!