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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

ServiceNow deepens commitment to hybrid work with new wayfinding technology

Companies shifting to permanent hybrid work environments are up against major challenges, including additional investment in new physical experiences for employees. This is complex and expensive. It involves bringing together systems, technology, and teams that have historically been siloed. But with every challenge comes an incredible opportunity to make work better.

ITSM: Key Features and Modules

ITSM refers to IT Service Management, which simply encapsulates the activity performed by an organisation to maintain sustainable information technology infrastructure. It is designed to streamline IT services workflow and thus, increase productivity. Furthermore, it includes the set of IT policies, processes, and practices to pull it together in order to align the IT services with the business needs and objectives.

List of Potential Incident Management Issues

Incident management is the process followed by the area of IT service management to respond to a service disruption, in order to restore it to normal as quickly as possible, minimizing the negative impact on the business. An incident is a single unplanned event that generates a service disruption, whereas a problem is a cause or potential cause of one or more incidents, as defined by ITIL incident management guidelines.

The Gartner ITOM Software Magic Quadrants and What They Mean

There are various options when it comes to understanding the available IT Operations Management (ITOM) software tools. Especially because, unlike with IT service management (ITSM) say, there are different interpretations of what ITOM software is or includes. This variety is reflected in the Gartner Research view of the ITOM software category, where it has created multiple ITOM software Magic Quadrants rather than simply one.
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Enterprise Project Management - 3 Ways To Build Transformational Workflows

Enterprise project management often comes with many different moving parts. To build effective workflows for your team, you need access to the right project management solutions. Powerful cloud-based enterprise project management solutions can automate processes and make it easier for you to collaborate with all project stakeholders. It's easy to underestimate the impact of a well-functioning workflow. Ineffective workflows can lead to frustration, lost productivity, and even errors that could potentially jeopardize the success of your project. On the other hand, building efficient workflows can help you to save time and money while ensuring that your projects are completed successfully.

Winning Over the Skeptics: How SD-WAN Is Transforming Government Networks

Are software-defined wide area networks (SD-WANs) worth the hype? Read below as our own Brandon Shopp details the value of this fast up-and-coming technology and how it can help. Public sector wide-area networks (WANs) are undergoing a transformation. The pressing need to support remote workers and a surge in demand for video conferencing, secure remote access, and cloud applications has seen public sector IT teams shift gears away from traditional, often multi-protocol label switching (MPLS)-based WANs.

The Value of Employee Engagement

There was an IT Salary Report 2022 that was recently completed by a Facebook group that our #HeadNerds team is a part of called “This Is an IT Support Group”. Although the survey asked for salary information for IT personnel, there was also a section in the survey where the respondents were asked, “What is the biggest pain point you have working in IT?”

Ivanti Has Earned A Spot In G2's Top 50 IT Management Products

We’re thrilled to announce that Ivanti Neurons is the recipient of the “Top 50 IT Management Products for 2022” award by G2 users. The annual Best Software awards list is curated to rank the most renowned software companies and products globally to help aid users in their buying decisions. We are truly honored to receive this award from G2.

5 Reasons Why Manufacturing Industry Must Utilize CMMS Software

All assets used in manufacturing are complex and huge. They work continuously for long hours, and it impacts the performance of an asset. It is important that they are always in good condition. If you do not keep them maintained, you can suffer huge losses due to sudden equipment failure. Manufacturing assets are costly, they cannot be replaced easily, and they are not easy to sell as well. But you can easily maintain them with CMMS Software.

Is the age-old quote "The Customer is King" still applicable? Treat them as a professional friend instead.

Have we often heard phrases like ‘The Customer is King’ and ‘The Customer is Always Right? These phrases have undoubtedly been around for a while but are they still pertinent in this dynamic sales and marketing environment? When you refer to your customers as kings, you inherently place them on a pedestal, a place of high regard. And more often than not, this can cause issues. As yourself, would you be able to relate to a king or a friend?