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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

IT Asset Naming Conventions: Why You Need a Name for Everything

One of the most important aspects of a good experience in the field of IT is organization. Regardless of the size of your IT practice, keeping everything neat, tidy, and easy to understand is something that will surely save everybody a lot of time and effort. A good way of ensuring this is by understanding how to properly name your assets.

How may Infraon assist your company with an effective ITSM integration?

Information Technology Service Management (ITSM) is a set of processes or procedures to provide the best practices to align the IT services with current business needs. These strategies are designed to address and optimize incidents or problems in the organization. ITSM integration connects the ITSM software with other 3rd party applications using Application Programming Interfaces (APIs).

Using the Now Platform to scale account-based marketing

In a world where executive and buyer attention spans are declining, how do sales and marketing professionals create the most relevant and timely experiences for customers and prospects to learn about your company’s solutions? By designing account-specific experiences that ensure the right message is delivered to the right executive at the right time.

How EAM Software Overcomes Organization's Common Challenges?

EAM software can be extremely useful to an organization as it not only provides complete control and visibility of assets but also guarantees security and compliance as well. However, there are several challenges that EAM software overcomes. What are those challenges that we will explore in this blog now! So, without wasting any time let us begin. But first, let us cover the basics first!

Benefits of Using IT Service Management Tools for Your Business

The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. How do the organisations keep track of their IT service management systems and processes?

How Can ITSM Integration Help Your Business Right Now?

Integrating your ITSM platform with other third-party apps to sync with one another, sharing data or events that occur in one of them, is called ITSM Integration. By implementing the ITSM strategies, many businesses have realized the need to connect it with other applications and data sources such as HR, customer service, security, and IT. ITSM integration is essential to getting the best out of a potentially complex and disjointed service strategy.

What is the difference between ITSM and ITOM? And how can you use their collaboration to your advantage?

Imagine sitting at a service desk, and your prime responsibility objective is to resolve an incident as quickly and efficiently as possible and retain the customer. But, if you’re running into unavoidable technical issues causing frustration to customers or clients, it’s time to invest in the right tools. That’s where ITSM and ITOM come in, and these play an essential role in the organization’s growth and agility.

Why is it so important for MSPs to have zero trust in the digital age?

The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface. While enterprises need robust digital solutions, implementing them may make your enterprise more vulnerable to security threats.

ITOM and DevOps | IT Operations Management | ITOM Made Easy 2/5

In this video, Stephen Mann talks about the relationship between IT operations management and DevOps, and what enterprises need based on their requirements. He also discusses how ITOM and DevOps help each other, and how the DevOps approach extends beyond the "application development to deployment" process.