Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

48,285+ Vulnerabilities Beyond the NVD: An Ivanti Research Update

Organizations cannot rely on a single source of data on which to base their entire cybersecurity strategy – particularly their vulnerability management programs. Case in point: The National Vulnerability Database, or NVD. This publicly available database of known vulnerabilities covers an enormous array of all the different vulnerabilities that currently affect applications, software and hardware applications.

The Evolution of the Helpdesk and Where it is going

As an organization, you might have witnessed the problem of internal devices diagnosed with a problem, and your IT department will take a lot of time to resolve the issue. Of course, the problem might be anything, but the lack of proper IT management will cost you massive productivity loss and revenue loss. In addition, this whole scenario will cause a delay in service delivery and service management. Therefore, an organization must solve the problems in a specific timeline.

Why Enterprises Need to Prepare for Russian Cyberattacks - and Four Ways to Do It

The invasion of Ukraine has been difficult to watch, and unimaginable to live through. While the primary global focus is, as it should be, on peace and safety, it’s also critical for enterprises to prepare for the likely inevitable Russian cyberattacks.

Do you work as an MSP? Here's why you should invest in an RMM solution.

As a managed service provider (MSP), you must deliver a broad spectrum of IT solutions to meet diverse clients’ needs. With the new normal of remote working and clients based across multiple industries and different time zones, you must devote many resources to guarantee reliable service delivery. Furthermore, ensuring seamless deployment, driving user adoption, and generating ROI can be daunting if your clients use multiple tools.

Q&A: Meet the skills intelligence leaders powering the future of work

Remote work, the Great Resignation, political and social unrest. The past few years have flipped the talent landscape on its head, and employees are rethinking what they want from work. At the same time, companies know they need to recruit, develop, and retain a workforce that can respond to evolving business demands. As the relationship between an employee and employer evolves, talent strategy must get personal.

What Are the Key Factors That Affect the Inventory Management of Hotels?

There is a lot of inventory in the hotel, which is why inventory management cannot be ignored. Inventory management is an essential part that must be done in the right way otherwise hotels might face lots of issues! Stock Management assumes a decisive part in the upgrade of productivity and intensity of business endeavors, additionally, it assists with setting aside cash, saving time, and incrementing stock accuracy.

Consider Yourself an Expert on Customer Success? Here are five new trends to keep an eye on.

A world before the pandemic seems like the distant past, doesn’t it? The onset of the pandemic has seen a dramatic shift in most areas of life, including the workspace, and life may never go back to what it once was. It’s almost unbelievable how much transformation each business has gone through in the 2 years. But wait, the transformation doesn’t end here.

Modernizing service delivery for government employees and citizens

Modern digital experiences play a major role in how government agencies serve their communities. Digital enhancements can streamline processes, improving reliability and accessibility for employees and citizens. Both groups need to access services through multiple channels. Modernized solutions that enhance employee experiences can improve service delivery across the board.