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The latest News and Information on IT Service Management, Service Desk and related technologies.

motadata

How Automation and AI are Transforming Service Desks in 2022?

Jun 16, 2022 By Sagar Rabadiya In Motadata

To modernize how organizations do business worldwide, they are adopting AI along with digital technologies. By doing so, companies strive to enhance productivity and efficiency and innovate new customer and employee experiences that will improve competitiveness. Organizations and their leaders must adopt a transformational and holistic mindset to succeed. They need a digital transformation that solves customer experience for multiple service queries.

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InvGate

5 Essential ITAM KPIs You Should Be Tracking

Jun 16, 2022 By Steve Manjaly In InvGate
In any organization, IT Asset Management (ITAM) is one of the key processes necessary to ensure the continued delivery of IT services. Efficient asset management ensures that both hardware and software assets are available at the least cost to the organization. Through routine updates and upgrades, asset management ensures that the assets don’t face unnecessary or unexpected downtime. You can also reduce IT security risk with asset management.
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Introducing Azimuth, an open-source tool to understand datasets and models in text classification.

Jun 16, 2022 By ServiceNow In ServiceNow
Introducing AZIMUTH, an open-source software project from ServiceNow. Azimuth is an open-source software application that helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses. The application leverages different tools, including robustness tests, semantic similarity analysis, and saliency maps, unified by concepts such as smart tags and proposed actions.
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ITOM vs ITSM | IT Operations Management vs IT Service Management | ITOM Made Easy 5/5

Jun 15, 2022 By Freshservice In Freshservice
In the modern enterprise, the terms IT service management (ITSM) and IT operations management (ITOM) are often used interchangeably. While they are both similar by nature, they have important differences as well. ITSM is focused on the development, delivery, and management of IT services. ITOM is more about the management of the processes that enable and govern those services. Effective ITOM seeks to optimize operational processes to achieve outcomes and meet or exceed metrics deemed important to the business.
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InvGate

Beyond Theory: Five Real-World Applications of ITIL Processes

Jun 15, 2022 By Steve Manjaly In InvGate
ITIL processes have been used for decades to streamline IT service management in organizations across the world. The processes ensure the highest quality of IT services and customer satisfaction without overstraining the resources or budget. Even then, reading about ITIL processes can be a bit daunting; the processes appear too complicated and difficult to implement. But the fact is, ITIL is a set of guidelines, not a set of rules or standards.
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InvGate

The Cost of Downtime: How Much Does an IT Outage Cost Your Business?

Jun 15, 2022 By Brian Hubbard In InvGate
Life in the world of managed IT services is not without its pleasant surprises. Although we’re an industry of system builders dedicated to facilitating the smoothest of operations possible, downtime still happens. An unexpected system or network failure is not uncommon. In fact, it's inevitable. Even some of the world’s biggest companies can’t get away without painful outages.
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Asset Infinity

How Small Businesses Can Overcome Asset Management Challenges?

Jun 15, 2022 By Asset Infinity In Asset Infinity

Asset management does not always mean repairing assets when they are broken. It is important that you have assets to utilize when it is required. Hence there are several asset management challenges that occur in the entire process. An organization faces lots of asset management challenges while using assets. What are those challenges? That we will discuss in this blog. So, without wasting any time let us begin! But first, let us know what asset management software is!

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InvGate

All About the SNMPwalk: What It Is, How to Run It

Jun 15, 2022 By Steve Manjaly In InvGate
As we know, asset management is one of the crucial elements in IT service management. To deliver services consistently and ensure a high quality of services, it is important to keep the devices and the IT infrastructure running smoothly. Failures in critical devices can cause costly service disruptions and therefore it is important to constantly monitor device parameters and maintain them regularly.
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How to choose an ITOM solution? | IT Operations Management | ITOM Made Easy 4/5

Jun 15, 2022 By Freshservice In Freshservice
Choosing an ITOM solution for your organization can be quite challenging. Unlike ITSM tools, which are built using best practice frameworks like ITIL as a reference, ITOM tools feature a variety of capabilities including: With so many features available, it can get confusing on what features to have and what to leave behind. To make that process simpler, here are some must-dos while selecting an ITOM solution.
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Infraon

Here's why ITSM is a big deal in the manufacturing world

Jun 14, 2022 By Infraon In Infraon
As a business leader in a manufacturing company, it is essential for you to manage quality service operations from field service to production and delivery. To maintain a successful manufacturing business unit, you must inspect and maintain a variety of important equipment and machinery on a regular basis, which, no matter how high-quality, are still prone to failures and breakdown.
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