Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

3 ways to boost your company's cybersecurity

Cybersecurity is on the mind of every business leader, and for good reason: The number of data breaches rose 24% between 2020 and 2021, according to global ThoughtLab research co-sponsored by ServiceNow. Organizations everywhere need advanced security programs to navigate today’s fluid threat landscape. Here are three ways to help do that: 1. Create a framework Customers are increasingly concerned about data security.

An enterprises' guide to getting started with ITAM for modern innovation

From the point of view of your business, resources and tools that are underutilized are a liability. They can severely affect the bottom line of your enterprise. These tools can cost more than their value, present security risks, and hamper productivity within your enterprise. Even if a particular tool was helpful during the growth of your enterprise, it could soon become obsolete.

Ivanti Named a Leader in the Omdia Universe 2022-2023 Enterprise Service Management Report

We’re delighted to share that Ivanti has been named a leader in the Omdia Universe Enterprise Service Management (ESM) Report for 2022-2023 . Omdia’s annual report aims to evaluate high-quality ESM solutions available in the market to support both IT and business leaders in selecting the right ESM platform that best meets their needs and long-term goals.

What are CIS Controls, and Why Are They Important?

Way back in the early days of the Internet, having an antivirus was the end-all-be-all of cybersecurity. These were admittedly wilder times but in a way, only a few bad actors had the tools and knowledge to threaten and breach corporate IT infrastructures. Times have changed and thanks to the dissemination of information and widespread accessibility to more hacking technology, cyber-attacks have become a very real and tangible menace with potentially devastating consequences.

The Basics of Enterprise OEM Software Licensing

For a long time, businesses have been using enterprise OEM software licensing to sell their products faster as well as to enhance the features and functionalities of their solutions. These solutions empower companies to provide more value to their customers without bringing in significant investments. And they present a huge portion of the global software market. In the age of the digital workplace, it's advantageous to have a full understanding of how these software agreements work.

Banking on change: The future of customer service in financial services

Fintech companies around the world are transforming how financial services are delivered. Nowhere is that more apparent than in customer service, especially around complaints, disputes, and fraud operations, with new entrants redefining what good looks like. Australian firms such as Afterpay, the buy-now, pay-later giant acquired by Square, have succeeded by offering new products and experiences in line with consumer preferences for simple, intuitive, streamlined services.