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The latest News and Information on IT Service Management, Service Desk and related technologies.

Service item reporting made easy using Freshservice | One ITSM solution to your IT needs

Create customized reports on service items and analyze trends in service requests easily through Freshservice Analytics. Freshservice Analytics, saves time by drafting reports from scratch to get a complete overview of your service desk performance. Deep-dive quickly and easily using a quick filter in widgets.

How Does ITSM and ITOM Work Together?

Imagine you are sitting at a service desk, your prime objective is to resolve an incident as quickly and efficiently as possible and retain the customer. But, if you’re running into unavoidable technical issues, resulting in causing frustration to customers or clients, it’s high time to invest in the right tools. That’s where ITSM and ITOM come in, and these play an important role in the organization’s growth and agility.

Understanding customer success - What is it, and why is it important for your company to achieve it?

Customers are no longer satisfied with just a product or a service. They want more! Customers’ expectations have grown exponentially, and it’s in the hands of businesses to offer more value to their customers. Without a customer-centric approach, your business could have a precarious future. Customer Success is emerging as an essential factor in business growth and development.

Predictive Maintenance Vs. Condition Monitoring: Which Is Best for Your Business?

In huge organizations where maintenance is a major part of asset management. Two of the most advanced methods used for asset maintenance are predictive maintenance and condition monitoring maintenance. A lot of people use these two maintenance in one place or another. However, there is a huge difference between them. What is the difference? We will also show you a chart. Predictive maintenance vs condition monitoring maintenance. that we will discuss in this blog.

Survey: 3 tips to deliver world-class customer service

No matter what industry you’re in, your customers’ expectations have permanently shifted. Customers expect consumer-grade experiences that are frictionless, delightfully designed, and valuable for their needs. “Consumer-grade experiences” are associated with the best consumer companies, such as Apple, Netflix, and Amazon. These companies famously put the customer at the center of everything.

What is Zero-Trust? How can it be a game-changer for the security, control, and monitoring of your IT infrastructure?

It might appear like a challenging task to move from a centralized point of access to the network and apply a zero-trust security model. But, with growing instances of data breaches, cybersecurity threats, and the need for remote working, zero-trust network access has become a need of the hour for many organizations. It provides a holistic and strategic approach to secure your network and provide adequate access to the required systems.

Why the Future of the Employee Experience at Work Hinges on IT

As the world enters the post-pandemic era, employers and IT teams face a variety of new challenges. Some should be high on the long-term priority list. Others need to be addressed immediately. Here’s a snapshot of what we’re facing: Addressing one or two of these challenges isn’t enough. Success for the Everywhere Workplace means IT navigating all these challenges – and more – simultaneously amid considerable uncertainty.

Software License Monitoring: Keeping Costs Down Through Vigilance

Software license monitoring is often viewed as a preventative measure against compliance failures and subsequent penalties. However, if we take a look at the statistics, this notion might be brought into question. Some reports suggest that organizations stand to save a lot of resources with a robust software license management strategy. For instance, the global spending on enterprise software is expected to be around $US 672 billion, an 11% increase compared to the previous year.

Described the Benefits of the Barcode System in Small Businesses.

As we all know that the barcode was invented in 1966 And utilized in business but it was widely used after 1970. However, it became a revolutionary asset tracking technology as it was effective and helpful in keeping track of inventory and assets. Later barcode inventory management system was built to improve data accuracy and its advanced version QR (Quick Response) Code is also launched which was also successful among businesses for asset tracking and marketing purpose.