IT teams in modern workplaces are no longer spending the bulk of their time troubleshooting and break/fixing issues. As in any service industry in the consumer world, IT service workers are now expected to deliver a great experience to their consumers – the employees. Managing the workplace has become much more like managing a theme park, where every aspect of its real estate should exhibit interest, joy, and fun; everything that makes up a great experience.

If we’ve learned anything from the past few years, it’s the routines we used to consider normal—like being able to walk onto a college campus and attend class in-person each day—can change in an instant.

Database performance is critical to business revenue. Slow and non-responsive databases can result in hundreds of thousands or millions of dollars in lost revenue from poor customer experience and downtime. High expectations in performance require IT infrastructure to function at full speed. In 2006, an Amazon study found that every 100ms in added page load time cost them 1% in sales.

The recipe for a delightful employee experience is all about adding heaps and heaps of delightful service desk experiences. Think about it, what good is a service desk if it doesn’t solve your employees’ day-to-day tech issues? According to Forrester’s The State Of The Service Desk, 2022 report, only 66% of employees contact their service desk more than once a year.

Artificial intelligence for IT operations (AIOps) is the application of artificial intelligence (AI) and associated technologies—like machine learning (ML) and natural language processing—for normal IT operations activities and endeavors. AIOps helps ITOps, DevOps, and site reliability engineer (SRE) teams work better by examining IT information and observability telemetry.

Since IBM introduced its concept in the IT business landscape, enterprise design thinking has been making huge waves and has become a synonym for innovation. We have thoroughly explored the benefits and inner workings of traditional design thinking, but as with all great ideas and concepts, new and boundary-pushing versions tend to crop up with time. Enterprise design thinking takes elements from experience design and experience management to new levels.

Vulnerability management is a proactive and continuous process that seeks to keep networks, systems, and general applications as safe as possible from cyberattacks. Vulnerability management is a crucial aspect of security, and it's essential because it can help prevent data breaches that could result in severe damage to organizations. In this article, we'll delve into the definition of vulnerability management, its process, its importance, and some solutions to perform this task.

Australia’s government has big aspirations to increase public service capability and capacity. By reducing its reliance on external firms and bringing capabilities in-house, the government hopes to boost efficiency, improve spending, and become a more equitable, inclusive employer. This transition won’t necessarily be easy. Manual processes and disparate legacy systems will make it difficult for government agencies to deliver great employee experiences.