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The latest News and Information on IT Service Management, Service Desk and related technologies.

What Are the Major Physical Verification Challenges Faced with Fixed Assets?

Fixed asset management is a complicated process because organizations do not exact the location of their assets. As a result, when fixed asset physical verification is done organizations find that their lots of assets are in some other location or missing. That is why from time-to-time physical verification must be performed. In this blog, we will know what the major fixed assets physical verification challenges occur! So, let us begin!

Why is channel sales important?

In today’s Geo Economics and a truly globalized world, it has become easier for products and services to reach consumers and industry alike. To reach the customers and consumers directly can be expensive and an operational challenge as it would require a large workforce to sell, deploy, and service the products/ services. For a growing organization, the initial focus is towards acquiring customers, expanding market reach, providing a good customer experience, and containing costs at the same time.

Best practices for effective asset tagging in 2022

When your company has hundreds or even thousands of physical assets, it’s essential to know where these assets are located and their operational status. Otherwise, you have to deal with outages and compliance issues that can create drastic business implications. From computer monitors to industrial equipment, tracking and controlling your assets with asset tags is critical to your company’s bottom line.

4 easy ways to keep your knowledge base relevant and up to date

Knowledge is king in today’s information-driven business world, as most knowledge managers like me know. Having the right information at customers' fingertips can greatly influence their perception of the customer support experience. In today’s self-service world, a well-populated knowledge base with a reliable group of contributors is not enough to create a great experience. The content must be relevant and timely.

5 Reasons Why You Need a Software Asset Management Team

In most organizations, software asset management (SAM) is not given much importance since IT professionals don’t emphasize its relevance. It could be influenced by the fact the responsibilities of a SAM team are often delegated to other employees. But with the rising of software procurement costs, distributed workforces, and the rapid growth of the SaaS industry, we are starting to see software asset management less as a nice-to-have and more as an essential business component.

The Two Sides of Experience: Does the 'Comfy' IT Job Really Exist?

Managing the digital experiences of an entire workforce isn’t easy. But that’s what today’s IT professionals are tasked with: as DEX has become an essential priority in our increasingly digital workplace, IT jobs now require service teams to deploy the strategies that ensure employees remain productive, engaged, and happy. But what about IT workers themselves? What about their employees experiences? After all, IT workers are employees too!

Streamline incident response on a unified platform

Incident response is at the heart of great, or terrible, user experience. However, while tools have evolved, challenges – especially faced by L1 agents – still exist. The solution isn’t about getting more tools. It’s about establishing a unified platform across the IT service desk and the IT Operations teams that empowers L1 agents to collaborate across silos with L2 agents, subject matter experts, and DevOps personnel.

What Is Stocktaking? Major Difference Between Stocktaking & Stockchecking.

In hypermarkets, supermarkets, grocery stores, retail shops, etc. Everyone knows that there is a huge amount of inventory available for customers to purchase. It is important to keep track of inventory and goods available belonging to good quality. Most importantly inventory is sold while it is in good condition and valid as well. However, it becomes hectic and labor-intensive because these places are inventory intensive. This is where stocktaking and stock checking come into play.

How to Make Sure You're Prepared for a Software Audit

That big software audit you’ve been dreading? Yeah, it’s coming, it’s real, and it’s sooner than you think. But why, oh why, do we even have to face these in-depth software inspections in the first place? How hard can it be for them to just take your word that every software license on your system is perfectly up-to-date? As you probably know, that’s not how things work with audit management.

ServiceNow Strategic Portfolio Management wins Digital Innovation Award

I’m excited to announce that ServiceNow® Strategic Portfolio Management (SPM) is the winner of the Ventana Research 15th Annual Digital Innovation Awards in the category of Digital Business. The award for Digital Business recognizes a trailblazing vendor that delivers innovation in applications and technologies for work management, as well as numerous other business areas. But it goes beyond that.