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The latest News and Information on IT Service Management, Service Desk and related technologies.

ServiceNow and Guidewire collaborate to improve insurance experiences

Insurance companies need to provide exceptional customer experiences. This has been a priority for years. However, insurance teams continue to be bogged down by manual processes and siloed point solutions. Companies need intelligent and connected solutions that streamline processes, improve operational efficiency, and enable easy, empathetic experiences.

Asset Maintenance Software: Streamline Your Maintenance Process for Better Business Outcomes

Asset maintenance software is a must-have for businesses of all sizes. It can help you improve asset performance, reduce maintenance costs, increase asset lifespan, improve safety, and increase efficiency. In this video, we discuss the benefits of asset maintenance software and how to choose the right software for your business. We also provide tips on how to implement and maintain asset maintenance software.

Work From Home Winning Top-Tier Talent

Watch the full clip here. Ivanti’s research into remote work trends found that while 43% of office workers are allowed to work flexibly, 71% say they want to. Why is that 28-point preference gap still with us even after several years of widespread – and widely successful – remote and hybrid work? What barriers are keeping leaders from chipping away at that preference gap, and why should they?
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Best Business Process Automation Software (Top Options & Key Considerations)

In this article, I'm going to break down the best business process automation software for you to consider. I've found that automation can significantly increase productivity and reduce errors in any business process. My general rule is to identify the most time-consuming and repetitive tasks and automate them first. Why trust my opinion? I've worked with several automation software solutions and have seen firsthand the benefits they bring to businesses.

5 PDQ Inventory Alternatives Software in 2024

PDQ Inventory is a powerful asset management and inventory software that has gained popularity among IT professionals for its robust features and functionality. It offers comprehensive solutions for tracking and managing software and hardware assets, automating inventory tasks, and simplifying network management. As technology evolves and new alternatives emerge, exploring other software options that offer similar or enhanced features is essential.

Why banks need to unify technology, risk, and security

In today's dynamic banking environment, effective management of technology risk is paramount. The rapid adoption of new digital tools and solutions is exposing banks to a battery of technology threats that can bring down their operations. These growing risks range from cyberattacks and fraud to internal software failures and system misconfigurations—and they have CEOs on alert.

OpenTelemetry Security: How To Keep Telemetry Data Safe

Organizations implementing observability in their digital services architecture should be familiar with OpenTelemetry (OTEL) framework. While our OTEL guide provides an in-depth examination of the benefits of this open-source framework, the potential security challenges with OpenTelemetry warrant a separate guide.

Sustainable IT Is the Future & The Future Is Now

At Nexthink, we are committed to supporting our customers as they accelerate sustainable IT improvements in the global fight against climate change. Through our Sustainable IT solution, we aim to provides vital insights to help IT and EUC professionals embed sustainability into the core of their IT strategy. The great news is that doing this leads directly to operational efficiency and cost savings. We hope every company keeps this in mind as they accelerate their sustainable IT efforts.

The 8 Best Practices for Reducing Your Organization's Attack Surface

Increases in attack surface size lead to increased cybersecurity risk. Thus, logically, decreases in attack surface size lead to decreased cybersecurity risk. While some attack surface management solutions offer remediation capabilities that aid in this effort, remediation is reactive. As with all things related to security and risk management, being proactive is preferred. The good news is that ASM solutions aren't the only weapons security teams have in the attack surface fight.