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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Employees Love Using Google Chrome - But Do Their Employers Want Them To?

What’s your web browser of choice? Ask an office full of workers that question and you’ll get a few answers, sure, but one has emerged as a clear favorite: Google Chrome. Holding a collective 60% of the market share in 2021, Chrome has separated itself as the preferred web browser for the general public and modern employees. Here’s the problem: a majority of businesses still set other browsers (predominantly Safari or Firefox) as the default browsers for their employee devices.

Three Critical Questions for Healthcare

Before the pandemic, healthcare was already experiencing staffing shortages. The patient population was getting older and needing more care. Many healthcare professionals were also heading towards retirement. Unhealthy lifestyles were spreading, and the level of education required to enter healthcare professions was rising. Demand exceeded supply.

Five Reasons Digital Employee Experience Management (DEX) Is Essential to Your Business

Business objectives for IT management have fundamentally shifted. Traditionally, organizations imposed a heavy-hand over the types of IT resources their workers employ and how they will use them. However, over the past decade or so, a growing awareness has supplanted these antiquated approaches suggesting technology should conform to the needs of the workers, rather than the other way around.

DevOps vs. Agile: Key Differences and Similarities

DevOps has made a hugely positive impact on the way organizations operate. In essence, it’s a way for different project stages and teams to work. Truth be told, when it comes to integrating various aspects of the IT R&D chain, it’s a godsend. On the other hand, Agile is about emphasizing continuous delivery in software development with a focus on iterative, incremental, and evolutionary development. Today, we’ll learn about DevOps vs.

What is a BPMS (Business Process Management System)?

On this occasion, we’ll talk about something pretty much apropos of our core concerns: Business Process Management System (BPMS) — and the software that lets you get it right. We know streamlining and optimizing operations and processes is very rewarding at the end of the day. Hence, this article will explain why you should care about process management and automation in general. First, let’s briefly examine what we mean by BPMS.

4 ways to turn field service customers into fans

It’s January 1969, and the pressure is on. Paul, John, George, and Ringo have 17 days to write and record 14 songs. Peter Jackson’s epic documentary, “Get Back,” captures their creative process. We witness individual genius at work, but it’s when the Fab Four play together that we experience the magic of the Beatles. I think the same is true of field service. Our industry is full of talented individuals who are often under pressure.

The SolarWinds Platform and .NET: New Horizons With .NET Core

Like most large software development organizations, SolarWinds uses many programming languages to build our applications, including Go, Java, C++, Python, and more. The predominant language for our Orion® Platform is C#, based on Microsoft’s.NET Framework. As you are likely aware, the directions Microsoft has taken the.NET Framework over the past few years have created exciting new opportunities.

An Introduction to IT4IT and Its Benefits

IT4IT is a relatively new entrant in ITSM frameworks and ITIL practices, with the first version released only in October 2015. The past decade has seen rapid innovation, and companies that could change and innovate quickly have had the edge over the rest. The framework arose out of a need to support rapid changes in organizations and, at the same time, manage risk and compliance. Read on to know more about this new standard and how it works.

How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt it was a part of the process. But soon, I grew more interested in how products can help achieve business differentiation.