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The latest News and Information on IT Service Management, Service Desk and related technologies.

How To Build Cybersecurity Culture At Your Company

Cybersecurity is a key priority for small, medium, and large companies. If you are a keen internet user or a lover of news and trending topics, I am sure you already know the current threats surrounding the cybersecurity realm. Cybersecurity threats are now a nightmare that faces all levels of organizations. Malware attacks, DDoS threats, phishing, brute force, SQL injections, etc. are running riot in the internet streets.

Bloated software: The real killjoy of modern workplace technology

Bloatware, or as we affectionately call it, junkware, has always been a problem for businesses across the globe. These unused and hidden programs that never see the light of day on our smartphones and laptops and yet take up all the space and cripple the performance of the devices are costing businesses billions of dollars every year.

Asset Lifecycle: Definition & Key Stages in 2023

Revenue is a term indispensable in corporate talk. As it’s the largest number on the profit and loss statement for the company, revenue is frequently referred to as “the top line.” And business owners and managers are very attentive to this statistic. Businesses in all asset-intensive industries, particularly the power and utility sectors, are under increasing pressure to deliver better customer service, improve equipment uptime, and advance performance predictability.

10 Customer Tools For Business Consultants

The best customer tools for business consultants can elevate your consulting business and make it more efficient. If you are constantly looking for new ways to drive operational efficiency and streamline your workflows, you need to take some of the tools on our list for a test drive. With an abundance of tools on the market, there is no shortage of options to choose from.

An example of a hyperautomation journey

Nick Borgwardt, director of IT workflow at ServiceNow, co-authored this blog. In our personal lives, it’s easy to get the information and products we need with just a few clicks. Thanks to modern consumer websites and apps, making service requests and ordering products is simple, convenient and, often, automatic. Why shouldn’t our professional lives be just as effortless?

The Service Value Chain in ITIL 4

The ITIL 4 Foundation Edition introduced the service value chain in 2019, as an operating model to facilitate value realization. We’ve first talked about the topic on our Definitive Guide on ITIL, but it’s time to expand on the concept to understand: So, make sure to keep reading – we’ve thrown some useful examples on how the service value chain works!

Asset Maintenance Best Practices for Optimal Asset Performance

Lots of people believe that asset maintenance and asset repairing are the same but it's not. Asset maintenance prevents the requirement of asset repairing. Repairing is something that is broken and now needs to be brought back into running condition. Asset maintenance is an umbrella that records all that goes into keeping your resources everything looking good. By manufacturing hardware, resource support can mean normal examinations and fixes.

DevOps Roadmap: 14 Steps to Become a DevOps Engineer

So, you want to become a DevOps engineer? It’s a stimulating, challenging, high-paying career choice, but the lynchpin role holds software development and operations together. We’ve compiled a DevOps roadmap that includes all the steps required to fill the shoes of a DevOps expert. As you know, DevOps is a set of practices and tools to integrate and automate processes between IT and software development teams.

Best Tips to Choose the Right Asset Management Software for Your Organization

Lots of organizations do not invest in any type of asset management software as a result frequently business problems occur such as operations are not streamlined, required assets are not found or sudden equipment failure occurs, and so on. These types of problems only lead to delayed operations, unnecessary expenses, and business loss. When an organization utilizes any asset management software then the expected results are also not achieved.