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The latest News and Information on IT Service Management, Service Desk and related technologies.

Making Sure the Future of Federal Work Is Secure and Enjoyable - Why We're Partnering with NIST on Its Zero Trust Project

Last year, we announced our partnership with the National Cybersecurity Center of Excellence (NCCoE) at the National Institute of Standards and Technology (NIST) to work on the Implementing a Zero Trust Architecture project. After a year of collaboration with its industry partners, including Ivanti, NIST recently released its preliminary draft, NIST Cybersecurity Practice Guide SP 1800-35 Vol B, for public comment.

What Are Red Team Scenarios? Methodology and Examples

Red team scenarios are frameworks companies use to evaluate their level of security from an adversarial approach. Red teams look for vulnerabilities or security holes in the system by simulating a cyber attack. This helps identify what needs to be improved so that the organization is well-prepared to defend itself against a real-life cyber threat.

What are the Major Types of Asset Management in 2023?

For your business to be profitable, you should be able to invest in modern technology and tools. Asset management is a compelling investment for any business, but it can be confusing to know where to begin. In this article, we’ll introduce you to the different types of asset management that will be popular in 2023 so that you can start making important business decisions now.

All you need to know about Agentless Vs. Agent-based asset discovery

Investments in advanced technology and superior assets are made for a reason, that being, better products and service delivery, all to retain their market position in times of digital transformation. However, getting a solid ROI will prove that the investments were worth including in your budget. Getting the expected returns will mean that each asset demonstrates its worth, achievable only through optimizing asset usage. And the first step towards managing your assets is accurate inventory.

What Are the Benefits of Tracking Consumables with an Inventory Management System?

Inventory is an important part of asset management. In order to perform maintenance efficiently, it is crucial to have inventory available. Otherwise, not only the time of the maintenance team will be wasted, but they will also have to repeat the process again. However, there are consumables that are the hardest to keep track of, because they are small and frequently used. These consumables are nuts, bolts, helmets, gloves, etc.

Shaping an Observability Journey for the Future

The world of IT has gone through a significant amount of change in the last five to 10 years, and the rate of digital transformation can be challenging for organizations of all sizes. Keeping up with new and evolving capabilities alongside an increasingly distributed talent pool can be tough. That’s why it has always been my goal to keep up with the latest trends and provide the best tools for professionals working in the IT trenches. One of those emerging trends is observability.

Active Directory: Everything you Always Wanted to Know (But Were Afraid to Ask)

Microsoft Active Directory is one of the most popular directory services. As of November 2017, it was being used in 12.8 million organizations with 950 million users, as stated by Alex Simons, director of Program Management for the Microsoft Identity Division. Initially previewed in 1999, Active Directory (AD) became so ubiquitous that it was later a general term for other similar services.

The Great Regret: Why Are Employees Leaving New Jobs So Quickly?

What happens when employees leave jobs they’ve had for years in order to pursue new opportunities – and then realize they’ve made a mistake? That’s the question many workers are faced with in 2022, as the Great Resignation has paved the way for a new trend in the labor market: the Great Regret. In 2021, when the job market restabilized more than a year after the pandemic began, we saw a massive uptick in workers leaving their employers for new jobs.

Blameless Demo: Streamline ServiceNow Incident Ticketing Workflows

Our Director of Product, Nicolas Phillip, shows you how to create ServiceNow incident tickets from your preferred chat tool or the Blameless interface. Watch his step-by-step tutorial and begin leveraging Blameless to create incident tickets in ServiceNow today.

CMMS Vs. EAM: What is the Main Difference in 2023?

An effective computerized maintenance management system (CMMS) or enterprise asset management (EAM) solution can be a game-changer for any enterprise that relies on its physical assets to do business. A CMMS/EAM can help reduce costs, improve efficiency and equipment uptime, and enable better decision-making across the enterprise by automating and streamlining maintenance operations. But with so many different CMMS/ EAM solutions on the market, it can be hard to know where to start.